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Support Article

Oct 17, 2019

Summary A large number of PEGA0005 alerts are generated for the below SQL query, SQL: {call dbo.sppr_aggregate_usage ()} inserts: * Error Messages PEGA0005 alert Steps to Reproduce Not Applicable Root Cause A defect or configuration issue in the operating environment. The retention of hourly and…

Support Article

Oct 17, 2019

Summary Unable to Check in the Content Security Policy (CSP) rule after adding configuration. Error Messages 500 Error [egaRULES-MasterAgent] [STANDARD] [ ] [ ] (internal.async.Agent) INFO    - System date: Total memory: 8,589,934,592 Free memory: 3,245,725,248 Requestor Count: 68 Shared Pages…

Support Article

Oct 17, 2019

Summary The user has configured single click events in a grid and double click events in an action set. At runtime, the double click actions do not execute. Error Messages Not Applicable Steps to Reproduce Configure a grid. In the Grid action set, configure a single click action with Run data…

Support Article

Oct 15, 2019

Summary Locking of a component (Rule-Application with pyMode = Component) fails on selecting the Locked checkbox. A dialog prompting for the password for locking the rulesets must display. However, nothing displays. Error Messages PegaRULES.log does not contain any entry related to the error.…

Support Article

Oct 15, 2019

Summary The JMS Message-Driven Bean (MDB) listener is configured and deployed onto the Websphere Application Server. While testing it through the JNDI server rule, user is able to enter messages onto the queue. The messages remain on the queue and are not consumed by the listener. Error Messages…

Support Article

Oct 15, 2019

Summary Pega0026 alerts display for all the service packages used in an application. Error Messages JMS|VFHUJMSAws|AWS|GetEmailEventNotifications  - JMS service [VFHUJMSAws][AWS][GetEmailEventNotifications] failed:Service page lookup failed:pub.services.ServiceException: Service page lookup failed…

Support Article

Oct 14, 2019

Summary The below issues occur with stopping an agent: Issue 1 Unable to stop agents (For example, ServiceLevelEvents or AI Reminder) from the Agent Management landing page in the Designer Studio Issue2 Unable to stop agents from the System Management Application (SMA) Issue 3 Service Level…

Support Article

Oct 11, 2019

Summary Post upgrading to Pega 7, a few of the process flows do not display on clicking the New menu. However, the CaseManager portal is customized on Pega 6 where the New menu is available to create the work objects for the classes that are added to the Cases and Data section of the application…

Support Article

Oct 11, 2019

Summary TextEncrypted property type works incorrectly. Error Messages The Operation completed successfully, but returned no content Steps to Reproduce Create a property named CreditCardNumber. Set the Type to TextEncrypted. Set the Control field to ShowTextEncryptedPropertyValue. Create a Access…

Support Article

Oct 9, 2019

Summary On opening an application form in Pega Designer Studio, the application renders incorrectly. Error Messages Not Applicable Steps to Reproduce Open an Application rule. Root Cause A defect in Pegasystems’ code or rules. The application rendered incorrectly due to corrupted cache. Resolution…