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Support Article
Mar 15, 2019

Summary PDF generation of a report with 1000 lines takes an hour and an error occurs on the screen. When user exports the results of a report definition to a PDF, the application takes more time to generate the file though the number of rows is less. The export times out on exporting more than 1500…

Support Article
Mar 14, 2019

Summary User runs a report. A blank screen displays and exception occurs on adding a property from an association while editing the report. 'Report on descendant classes/Include Implementation class only' checkbox on the report is selected. Error Messages   PRRuntimeexception    Steps to…

Support Article
Mar 13, 2019

Summary Parent case flow has a case dependency Wait shape which is configured to continue after all child cases are resolved. Post this, an email is triggered. However, for some cases, the email is triggered before all the child cases are resolved. Error Messages Not Applicable Steps to Reproduce…

Support Article
Mar 11, 2019

Summary   In a production environment with 10 Decision Data Store (DDS) nodes, user runs a campaign. The campaign run fails with an error if one of the DDS nodes stops during the campaign run. Error Messages   com.pega.dsm.dnode.api.ExceptionWithInputRecord: Could not save record of class [SR] to a…

Support Article
Mar 11, 2019

Summary On including the HarnessErrorList  section rule, at runtime, the property Label does not display for the Validation message. The property displays instead. Error Messages Not Applicable Steps to Reproduce Configure a launch harness (new document) in one of the navigation links. In the…

Support Article
Mar 8, 2019

Summary Stage steps details do not display after the overlay is dismissed. Error Messages Not Applicable Steps to Reproduce Create a case with several stages and steps. Set ShowSteps to true in the pyCaseMainInner section. Create a work object. Click the stage header to launch the overlay. Press OK…

Support Article
Mar 7, 2019

Summary A JSON based REST-Service is configured. The JSON is mapped to the Clipboard using the out-of-the-box 'Map to JSON' option on the REST service. The mapping does not occur correctly, despite the pzExternalName  Property Qualifier existing for some properties. Error Messages Not…

Support Article
Mar 5, 2019

Summary Expiry dates do not display in Authentication Service Rules in Pega 7.3. Error Messages Not Applicable Steps to Reproduce Create an Authentication Service. Upload the KeyStore . Root Cause A defect or configuration issue in the operating environment: RULE-OBJ-ACTIVITY DATA-ADMIN-SECURITY-…

Support Article
Mar 4, 2019

Summary Exception occurs on invoking Actuals data set that is of type Visual Business Director (VBD), through DF_ProcessResponse. Error Messages IllegalFormatConversionException Steps to Reproduce Create a multi-channel outbound campaign  Run the campaign Accept a few offers on the same day such …

Support Article
Mar 2, 2019

Summary Active Directory Federation Services (ADFS) does not accept the default signature that Pega generates with the SHA-1 algorithm. The requirement is to enable RSA-SHA256. For more information, refer to:  https : //community . pega .com/support/support- articles/adfs -does-not-recognize- pega…