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Support Article

Oct 14, 2019

Summary Frame resizes automatically on passing the cursor on the tabs and a white layout displays on the frame. The issue occurs while using the Developer portal post updating to Chrome 77.0.3865.75 (64 bit).  Error Messages Not Applicable Steps to Reproduce Update to Chrome 77.0.3865.75  Log in to…

Support Article

Oct 14, 2019

Summary A Service-File rule is configured with the Execute asynchronously (queue for Agent) execution mode. User configures requests per queue item as 100 and uses a test file with 1000 records for testing. However, 10 queue items are created with 100 records each on providing the test file. The…

Support Article

Oct 14, 2019

Summary Application   crashes on FireFox Quantum 60.6.3 ESR. Error Messages Not Applicable Steps to Reproduce Log in to the application. Create a table grid. Click Edit. Open the modal window. Root Cause The issue occurred due to Turkish locales conversion to lower case for Firefox before the…

Support Article

Oct 14, 2019

Summary On configuring a Date control and entering a date in the dd/MM/yyyy format instead of selecting it from the Calendar control, Validation error displays. Error Messages Invalid date format Steps to Reproduce Configure a Date field. Set a custom format as 'dd/MM/yyyy'. Enter an…

Support Article

Oct 11, 2019

Summary   Error occurs while loading the LockInfo section on the pyWorkPage page of the 'MDR-LOS-Work-KPR' class in Autonomic Event Services (AES). Error Messages WrongModeException Or Exception 8073 Steps to Reproduce Configure a section to include a page group property. Create a case.…

Support Article

Oct 4, 2019

Summary Screen adjusts to bottom with a blank space above the details which display, due to tooltip, on hovering on a tab label after upgrading to the Chrome 76.0.3809.132 browser. Error Messages   Not Applicable   Steps to Reproduce Open Designer Studio on the Chrome 76.0.3809.132 browser Open a…

Support Article

Oct 4, 2019

Summary Unable to re-login when the below configurations in prconfig.xml are enabled: <env name="initialization/urlencryption" value="true" />  <env name="initialization/SubmitObfuscatedURL" value="required" /> Error Messages Error 400: Invalid…

Support Article

Oct 3, 2019

Summary When a user enters a date in the format other than the DD/MM/YYYY format, the ActivityStatus Error window displays and the screen freezes instead of displaying the invalid date format validation message. Error Messages ActivityStatus Error  Steps to Reproduce Configure date in the DD/MM/…

Support Article

Oct 3, 2019

Summary Expand grid row icon is lost on the section screen after converting List view to report definition Error Messages Not Applicable Steps to Reproduce Configure a List view with the expandable grid operation enabled  Convert the List view to grid   Root Cause A backwards compatibility defect…

Support Article

Oct 1, 2019

Summary Unable to add or delete new rows in a repeating grid layout. Error Messages Cannot render the section Steps to Reproduce Add a Table grid. Add two sections on that grid with a different class. Provide the source as the property with a list or a group with a different property. Click '…