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Support Article
Apr 12, 2019

Summary A case type main flow pyStartCase is configured with two subprocess flows defined as a spin off. These two parallel flows have two Wait shapes configured on them. Both the Wait shapes advance the flow forward at deadline. When a case is created, the initial urgency is 15. However, after the…

Support Article
Apr 11, 2019

Summary Post installing HFix-39949 , the checkout option does not display in the circumstanced correspondence rule. Error Messages Not Applicable Steps to Reproduce Create a circumstanced correspondence rule. Delegate the circumstance rule. Edit the delegated rule. The rule or the first…

Support Article
Apr 11, 2019

Summary   User performs an operation on a portal and goes to one of the open tabs. Refresh does not happen on clicking the most recently opened tab. However, refresh happens in a case only when the user reopens the tab through the left navigation. Error Messages   Not Applicable   Steps to…

Support Article
Apr 10, 2019

Summary In the Public reports, on clicking the Gear icon, the Menu does not list the options such as, Schedule, Edit, Copy etc. Error Messages Not Applicable Steps to Reproduce Launch the Case Manager portal. Open the reports. Click the Gear icon beside the Report name. Root Cause An issue in the…

Support Article
Apr 10, 2019

Summary   On reclicking the Admin menu, Pega Alert box displays with the "Work Object Already Open - Would you like to reopen the item and lose any unsaved changes?" message. Requirement to suppress the browser alert that displays on reopening the work item. Error Messages   Not…

Support Article
Apr 10, 2019

Summary Text displays in multiple lines. Error Messages Not Applicable. Steps to Reproduce Open Stakeholder Matrix. Root Cause An issue in the custom application code or rules. Resolution Perform the following local-change: Increase the width of the Role column size.   SA-76820

Support Article
Apr 10, 2019

Summary   The out-of-the-box pxCreatePDF  activity is used to generate PDF. Generation of PDF takes a long time. Error Messages   Not Applicable Steps to Reproduce   Create a PDF using the HTMLTOPDF activity.   Root Cause A defect in Pegasystems’ code or rules.  Resolution Make the following change…

Support Article
Apr 10, 2019

Summary User opens the Testcases tab of a flow and navigates to another tab or rule opened on the Designer Studio. However, a blank screen displays on continuing to work on the workitem. Error Messages   Not Applicable Steps to Reproduce   Create a test case for a flow Refresh the flow rule. Test…

Support Article
Apr 9, 2019

Summary The Search functionality stops working on canceling a reindexing process.  Error Messages Not Applicable. Steps to Reproduce Create an initial index containing only certain classes due to restrictions on the size and amount of time it would take to complete a full index Restart the nodes. A…

Support Article
Apr 9, 2019

Summary   A few columns on a repeating grid are truncated. This occurs on the Internet Explorer 11 browser when the grid is wide. Error Messages   Not Applicable   Steps to Reproduce Configure a repeating grid with initial set of columns Provide an option to add additional columns Add multiple…