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Support Article
Apr 12, 2019

Summary Error occurs and unable to Save As a report which references a sub report. The error indicates that the subreport invalid for the ruleset . Error Messages . pyUI.pySource.pySubReportInfo (1). pyReportName : MySubReport does not exist or is not a valid entry for this ruleset and its…

Support Article
Apr 10, 2019

Summary A screen is configured to display different tabs which are present. On enabling Accessibility and using JAWS to read a specific screen, JAWS is unable to read the tab contents. This occurs when using JAWS in Firefox browser. Error Messages Not Applicable Steps to Reproduce Enable…

Support Article
Apr 8, 2019

Summary PageCannotBeSerializedForPassivationException is generated in the log. Error Messages com.pega.pegarules.session.external.mgmt.PageCannotBeSerializedForPassivationException : Unable to passivate page 'Declare_ pyDisplay ' on thread 'null' in requestor '…

Support Article
Apr 6, 2019

Summary Two different case types are present in which the case IDs starts with the Swedish characters  Ä and Ö . After attaching a note to these cases, unable to open the note. The note is visible in the grid. However, error occur when attempting to open the note. Error Messages Error on the screen…

Support Article
Apr 6, 2019

Summary During the flow process, clicking a button Action (local action) displays a list of local actions. Without selecting a local action and navigating to the main flow by clicking Next to continue, the Pega default screen displays. The flow stops after using the local action option. This occurs…

Support Article
Apr 5, 2019

Summary FileSize and pyFileSize properties of the Data- WorkAttach -File class do not store the attachment size. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. Resolution Perform the following local-change: The application is designed to…

Support Article
Mar 28, 2019

Summary The pzDataSyncRequestParser  activity displays an error at Step 6 during the syncing process from the mobile offline mode. When the error occurs, it stays indefinitely within the Application type requester session and causes all the subsequent requests to fail. As a result, users are forced…

Support Article
Mar 26, 2019

Summary The report harness displays the application header, footer, and side navigation menu. Error Messages Not Applicable Steps to Reproduce Create a report in the application that is configured with a custom filter section. Execute the report the from a frameless portal. Drill down the report.…

Support Article
Mar 26, 2019

Summary User checks out a declare expression. Error occurs on saving and checking in the expression. The issue occurs with the expression which contains a When rule or the "Property exists and as a value" function.   Error Messages Save failed: Java Exception: java.lang.…

Support Article
Mar 23, 2019

Summary Unable to import the Issuer\ SmartDisputeBase_Schema_07.22.jar which is a part of the HFix-45800  (Skim Patch to 7-22-XX) and SQL DDL generation error occurs. The import is performed on an existing application running on Pega Smart Dispute (SD) 7.21. Error Messages Error Message: Was unable…