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Support Article
Feb 15, 2019

Summary PRRuntimeException is generated in the Pega log file when updating the status. Error Messages com.pega.pegarules.pub.PRRuntimeException : exception with pzmapcases     at com.pegarules.generated.activity.ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.step5_circum0(…

Support Article
Feb 14, 2019

Summary The previous dated PegaRULES.log is overwritten with the present day's activity. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause Incorrectly defined logging appender was used in prlogging.xml. Resolution Perform the following local-change: Restore the out-of-the-box…

Support Article
Feb 12, 2019

Summary The  pxConvertStringToPage function does not work correctly. Error Messages Not Applicable. Steps to Reproduce Pass a JSON string to the Rule-Utility-Function   pxConvertStringToPage function without the  pxObjClass property. Root Cause An issue in the custom application code or rules. The…

Support Article
Feb 12, 2019

Summary Control persists in the SmartInfo section even after hovering away or pressing the Tab key. Error Messages Not Applicable. Steps to Reproduce Enable accessibility of the Pega application Set a SmartInfo section whose contents are readout during hover or focus event Configure an option to…

Support Article
Feb 12, 2019

Summary User has repeating grids with filtering enabled. However, for certain columns, performance degrades while loading the filter popup in the multi-select filtering. Error Messages Not Applicable. Steps to Reproduce Configure a repeating grid sourced by a report definition Enable filtering for…

Support Article
Feb 11, 2019

Summary Requirement to port HFix-50036 to Pega 7.2.1 such that the Pega 7.2.1 nodes report the correct CPU values. Error Messages AES shows, on every node, a CPU critical alert, which customer have verified to be wrong. Steps to Reproduce Create a monitored node in the Websphere environment with…

Support Article
Feb 7, 2019

Summary An email with a grid is sent from a Pega application (Pega 7.2.1) to another. In the receiving application, the email content displays in a read-only Rich Text Editor (RTE) in a modal-dialog (configured on click of a Grid row). On click of the grid row, the modal dialog launches and the…

Support Article
Feb 6, 2019

Summary Exception displays in logs on invoking Connect SOAP and the case is routed to a broken queue.  Error Messages Database rollback caused queue item rollback: java.lang.Throwable at com.pega.pegarules.priv.util.StackTrace.getStackTrace Steps to Reproduce Create an activity Configure the…

Support Article
Jan 31, 2019

Summary Unable to select checkboxes when selecting two checkboxes in a fast pace.   Error Messages Not Applicable Steps to Reproduce Configure two checkboxes with dependent input fields. Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-49714.   SA-71079

Support Article
Jan 30, 2019

Summary Radio buttons, in a repeat grid, are larger than the original size. Error Messages Not Applicable Steps to Reproduce Navigate to Skin rule > TEXT INPUTS & FORMATTED TEXT control. Set Additional styles to 'height = 35px. Create a repeat grid and drag a radio button (…