Updated

Content Type

Product

Capability

Support Article

Oct 10, 2019

Summary The 'Cell Properties' panel is blank for Text Input and Currency controls post installing HFix-50109.  Error Messages Not Applicable Steps to Reproduce Open a Section rule in Designer Studio. Add a Text Input/Currency control or use the existing controls. Open the Cell Properties…

Support Article

Sep 26, 2019

Summary The UI distorts when hovering over tabs. This occurs while using the Chrome browser. Error Messages Not Applicable. Steps to Reproduce Log in to the Pega application Hover over the Home tab Root Cause A third-party product issue. Issue with the Chrome browser. Resolution Perform the…

Support Article

Sep 25, 2019

Summary For currencies such as JPY, TWD, HUF, decimal precision should not be present. However, '.00' is added since the property is a decimal. The user can configure to discard the decimals at the operator level; but Pega application does not have support for each record with different…

Support Article

Sep 16, 2019

Summary Case is configured to use optimistic locking. Blank error occurs in the screen flow in the below scenarios: user is seeing empty error when case is updated in parallel. Scenario 1: A user, for example user1, works on a case and is in the second step of the screen flow. Another user, for…

Support Article

Sep 12, 2019

Summary Unable to Drag and drop an email from Outlook into the attachments. Error Messages Not Applicable. Steps to Reproduce Open an email from Outlook Drag the email from Outlook and drop it Root Cause A third-party product issue. The Internet Explorer browser is not able to retrieve the path…

Support Article

Sep 12, 2019

Summary A case type is configured with Optimistic locking. The lock is acquired when user clicks the Back button on the screen flow. When the work object is opened for processing, by User2, an error occurs indicating that the lock is with User1. Service Level Agreement (SLA) agent also fails in…

Support Article

Sep 11, 2019

Summary On using a custom filter section for a report definition, unable to invoke a Validate rule to validate the initial filter values when the 'Prompt for filter changes before displaying report' option is enabled . Error Messages Not Applicable Steps to Reproduce Not Applicable Root…

Support Article

Sep 9, 2019

Summary In a screenflow, two users work on the same cases. The first user clicks Next after which the second user clicks the Back button. The application does not restrict the second users' action and overwrites the first user's input. Error Messages Not Applicable Steps to Reproduce…

Support Article

Sep 9, 2019

Summary System performance degrades when displaying Search results in the Autocomplete control. The Autocomplete is configured to match the Search text on three record properties of the Data-Admin-Operator-Id (pyUseridentifier, pyLastName, and pyFirstName) class to obtain the subset of pages which…

Support Article

Sep 6, 2019

Summary When the Java Message Service (JMS) fails to process, it does not requeue the failed request for another attempt. The service is configured to queue a failed service request for another attempt using the information from the article:  https://community.pega.com/knowledgebase/articles/…