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Support Article

Oct 14, 2019

Summary PRPC 6.1 is upgraded to Pega Platform 7.2 and Smart Investigate for Payments is upgraded to SI 7.11. Post the upgrade, instance is not found. For more information, refer to: https://community.pega.com/support/support-articles/case-processing-fails-class-queue-not-found-exception Error…

Support Article

Oct 9, 2019

Summary After updating to Chrome 76 or Chrome 77 browser, on hovering over the tabs, the UI is misaligned and blank space displays under the tab header. Error Messages Not Applicable Steps to Reproduce Hover over a tabbed layout on the Chrome browser. Root Cause A third-party product issue. This is…

Support Article

Oct 9, 2019

Summary Select Value for a report definition filter popup does not populate for the .pxResolveSummary(1).pxResolvedTimestamp property. This occurs on selecting a value from the popup. Error Messages Not Applicable Steps to Reproduce Launch a report definition. Navigate to Edit Filters. Select…

Support Article

Sep 30, 2019

Summary A text area Comments field is present in a flow action. On entering local language text in the Comments box, the system displays the Spell Check error. Error Messages Not Applicable Steps to Reproduce Create a local user with a specific locale (for example, fr_FR, es_ES, de_DE etc.) Log in…

Support Article

Sep 25, 2019

Summary For currencies such as JPY, TWD, HUF, decimal precision should not be present. However, '.00' is added since the property is a decimal. The user can configure to discard the decimals at the operator level; but Pega application does not have support for each record with different…

Support Article

Sep 25, 2019

Summary When the text contains special characters, Pega Pulse post is not posted and screen freezes. Error Messages Not Applicable Steps to Reproduce Create any case. Right click the Pega Pulse button in the case. Enter text in the Pega Pulse text area. Provide text of characters, numbers, and…

Support Article

Sep 17, 2019

Summary When user filters details, only the filtered results must be exported to Excel. However, in this case, all the results are exported to Excel. The issue occurs when the out-of-the-box Export data to Excel activity is used. Error Messages   Not Applicable Steps to Reproduce Use the out-of-the…

Support Article

Sep 11, 2019

Summary A JBoss JVM does not work and the screen is blank. Error Messages [IP:8080-1] [ ] [ ] [ ] (web.impl.WebStandardImpl) ERROR - Exception during processing of http request javax.ejb.EJBException: JBAS014516: Failed to acquire a permit within 5 MINUTES  at org.jboss.as.ejb3.pool.strictmax.…

Support Article

Sep 9, 2019

Summary Required validation on a property field disappears on clicking the field. However, no actions are defined for the property.  Error Messages   Not Applicable Steps to Reproduce Enter an incorrect value in the field on the screen Submit the form for validation error message to display on the…

Support Article

Sep 5, 2019

Summary A Process Commander Autonomic Event Server (AES) instance reports poor performance on a standard Process Commander SQL Statement. Below is the poorly performing SQL statement: SELECT   pzInsKey as "pzInsKey" ,   pyRuleSetVersionID as "pyRuleSetVersionID" ,  …