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Support Article
Mar 21, 2019

Summary   Browser memory snapshot of the Pega application gradually increases. This occurs on Pega Customer Service 7.1.2. Error Messages   Not Applicable Steps to Reproduce Run several interactions Close the Pega application Root Cause A defect in Pegasystems’ code or rules.   Resolution Apply…

Support Article
Mar 20, 2019

Summary Committed hotfix count changed from 61 to 34 after hotfix rollback from Hotfix manager. However, only three hotfixes were rolled back. Error Messages   Not Applicable  Steps to Reproduce   Unknown Root Cause A defect in Pegasystems’ code or rules. The number of committed hotfixes that…

Support Article
Mar 14, 2019

Summary Complete tab content does not display on switching between the tabs. A part of the content on the tab is cropped. Error Messages   Not Applicable Steps to Reproduce Configure a DynamicContainer with Size to Content check box  Configure a layout group with a Tab Structure of different…

Support Article
Mar 12, 2019

Summary User installs a DL containing HFix-41957, its dependent hotfixes, and does not restart the JVM immediately. The engine works fine after the restart  but error displays on the login screen. Error Messages   java.lang.NoSuchMethodError java.lang.NoSuchMethodError: com/session/external/mgmt/…

Support Article
Mar 11, 2019

Summary SQLRecoverableException occurs and Pega instance node hangs. Error Messages ConnectionEve A   J2CA0056I: The Connection Manager received a fatal connection error from the Resource Adapter for resource jdbc/PegaRULES . The exception is: java.sql.SQLRecoverableException : No more data to read…

Support Article
Mar 11, 2019

Summary   In a multi-node environment, an agent is configured to send an email with attachments through the out-of-the-box Corr-New activity. The agent runs only on one node. Users receive duplicate emails with duplicate attachments sporadically. Error Messages   Not Applicable Steps to Reproduce…

Support Article
Mar 11, 2019

Summary Error on running Business Intelligence Exchange through command line. Error Messages Could not open the target database information object Database-BadDBDef-Missing bix_iadb Steps to Reproduce Run the Business Intelligence Exchange rule from the command line. Root Cause An issue in the…

Support Article
Mar 8, 2019

Summary Unable to save   data to the index table and instances are not created for work objects. Error Messages Not Applicable Steps to Reproduce Create a declare index rule. Root Cause The index table which is mapped to the index class has more than one primary key constraint as below: CONSTRAINT…

Support Article
Mar 8, 2019

Summary The Date format changes when data is exported to Excel. In Excel, the Date format differs from the date in the report. The Date format chosen in the report is ' dd -MMM- yy '. The Date format, in the report, is correct. In the Excel file, the Date displays in the default format (…

Support Article
Mar 7, 2019

Summary JVM hangs when a grid sourced from a report definition returns a large number of results (2.5M). This occurs on enabling paging on the grid. Error Messages com.pega.pegarules.pub.context.RequestorLockException : Unable to synchronize on requestor HA4295E7DB00C63DDA96F9D9ABA92CF83 within 120…