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Support Article
Dec 8, 2018

Summary Java exception occurs when accessing an Event store in a data flow. The data flow is a part of the out-of-the-box data flow in Pega Customer Service. Error Messages [ com.pega.dsm.dnode.api.dataflow.DataFlow ] (default task-65) Exception occurred during data flow RuleKeys { className =…

Support Article
Nov 29, 2018

Summary Multiple new Dynamic System Setting (DSS) entries are generated for Autonomic Event Services (AES) push usage. According to the  PushLogUsageData activity, node ID changes constantly and hence, new DSS entries are generated. Error Messages Not Applicable Steps to Reproduce Open the DSS…

Support Article
Sep 7, 2018

Summary On enabling the Production mode (that is, setting the production level to 5), Create Prospect fails while running the New Customer Acquisition (NCA) flow. This occurs when the Create Prospect flow rule is in the Draft mode. Error Messages Not Applicable Steps to Reproduce Log in to Pega…

Support Article
Jun 18, 2018

Summary Multiple work pools are created on running the application wizard. Error Messages Not Applicable. Steps to Reproduce Log in to the instance Launch the application wizard to create the implementation application Switch to a new application. Multiple work pools are created Root Cause A defect…