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Support Article
Dec 31, 2018

Summary CPMakeCall control doesn't apply dialplan to dial string while using Pega Customer Service 7.4.   Error Messages   Not Applicable   Steps to Reproduce Create a call interaction Click Callback   Root Cause A defect in Pegasystems’ code or rules. Apply dialplan was not implemented for …

Support Article
Dec 31, 2018

Summary An onchange event is configured for a date control field. On selecting the same date that is previously selected, by clicking the date picker, the onchange event is triggered, despite retaining the same value. Error Messages Not Applicable   Steps to Reproduce Create a section with a date…

Support Article
Dec 31, 2018

Summary Cascading dropdown does not work when opened from a modal dialog . Error Messages   Not Applicable   Steps to Reproduce Create a section with a cascading dropdown Open the section from a modal dialog    Root Cause A defect in Pegasystems’ code or rules. Resolution Apply  HFix-49613 .   SA-…

Support Article
Dec 31, 2018

Summary Data page does not refresh in the Case Worker portal.     Error Messages Not Applicable Steps to Reproduce Log in to the Case Worker portal Access multiple work objects and harnesses. View the accumulated thread level data pages through the Clipboard viewer Root Cause A defect in…

Support Article
Dec 31, 2018

Summary Invalid Locale exception generates in logs on selecting a language other than en_US, without any specific region from the Internet options.  Error Messages Invalid Locale : ja Steps to Reproduce   Open the Internet Explorer browser Open Designer Studio Root Cause The issue occured in Citrix…

Support Article
Dec 31, 2018

Summary Unable to log in to Designer Studio. Error Messages   Action that failed : For class : Data-Portal - DesignerStudio - Current operator: Object Key : Read/Write : Input Enabled   Steps to Reproduce Enter login credentials Click Login Root Cause An issue in the custom application code or…

Support Article
Dec 31, 2018

Summary Cleanup Autonomic Event Services Data Agent deletes only a fixed number of rows when it runs every hour. Error Messages   Not Applicable Steps to Reproduce   Unknown Root Cause This behavior is as per the Pega product design.  Resolution Here’s the explanation for the reported behavior: …

Support Article
Dec 31, 2018

Summary When upgrading to Pega 7.4, the update scripts fail on the PEGA_DATA.pc_assign_workbasket table. Error Messages Exception, [java] 083 (  SQLLoaderInternal ) WARNING - Statement: ALTER TABLE PEGA_DATA.pc_assign_workbasket MODIFY pxCreateDateTime NULL [java] Caused by: java.sql.SQLException…

Support Article
Dec 31, 2018

Summary Custom agents do not display on the Agent Management landing page. Error Messages   Not Applicable Steps to Reproduce   Create a custom agent rule Uncheck the Enabled checkbox for the agent queue Uncheck the Enable this agent checkbox in the Agent wide settings. Custom agent does not…

Support Article
Dec 31, 2018

Summary Error displays while creating a report in report browser, in classes mapped to an external table. Error Messages InvalidReferenceException .pxObjClass Unexposed properties cannot be selected for classes mapped to external tables Steps to Reproduce   Create a class  Map the class to an…