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Support Article
Dec 31, 2017

Summary After a restart, the Inbound SMS server is continuously in the 'Not Running state. Error Messages Not Applicable Steps to Reproduce Stop and restart the server( s ). The inbound SMS Listener landing page is in the N ot Running state. Root Cause The status for the Listener connection…

Support Article
Dec 31, 2017

Summary Activity status error when launching a local action when clicking a menu item on Internet Explorer 11 browser. Error Messages Activity Status Error Steps to Reproduce Launch a local action. Root Cause A defect in Pegasystems’ code or rules. Baseref was calculated on a stale element in the…

Support Article
Dec 31, 2017

Summary Arithmetic Overflow occurs while inserting values into pr_ perf _stats table. Error Messages ERROR: numeric field overflow Detail: A field with precision 9, scale 6 must round to an absolute value less than 10^3. Steps to Reproduce Not Applicable Root Cause The below column values were…

Support Article
Dec 31, 2017

Summary After adding an attachment in the Attachments section and withdrawing a case, the attachments appear twice and an error occurs when opening them. However, on performing a refresh, the extra attachments are deleted. Error Messages Not Applicable Steps to Reproduce Create a Case Type rule.…

Support Article
Dec 30, 2017

Summary Thread deadlock affects performance. Error Messages Instance_1_9ed2c8728883b6127c59003f8efca5b1.event-3" Id=284 in WAITING on lock= java.util.concurrent.locks.AbstractQueuedSynchronizer $ ConditionObject @629f33fc BlockedCount : 166, BlockedTime : -1, WaitedCount : 178, WaitedTime : -1…

Support Article
Dec 30, 2017

Summary Error on opening the Data Flow Runs landing page. Error Messages The Flow Action pre-processing activity pzInitializeLP failed: Problem invoking function: pega_rules_utilities.callActivity --( ClipboardPage ,String, ParameterPage ), Comparison method violates its general contract! Steps to…

Support Article
Dec 30, 2017

Summary In a collapsible dynamic layout, the ExpandWhen option does not work correctly on calling it from a Repeating Dynamic layout (RDL). Once the When condition is True for the ExpandWhen option, it expands the current row and the rows below without checking the When condition. Error Messages…

Support Article
Dec 30, 2017

Summary When launching an overlay on a modal (more than once) and submitting it, the Submit occurs in the context of the overlay instead of the modal Submit. Error Messages Not Applicable Steps to Reproduce Configure a modal dialog with a post processing activity in the flow action. Configure a…

Support Article
Dec 30, 2017

Summary Unable to upload a JKS file to a keystore rule after receiving the file from VISA for VISA connectivity. Error Messages Unable to load keystore : error constructing MAC: java.lang.SecurityException : JCE cannot authenticate the provider BC Steps to Reproduce Create a new keystore rule. Add…

Support Article
Dec 30, 2017

Summary The Assign- WorkBasket.CPMWorkGroupBasketWorkList report takes between three to seven seconds to execute despite the limited number of rows (less than 10) in it. Error Messages PEGA0005 alerts Database operation took more than the threshold of 500 ms: 13,069 ms SQL: SELECT "PC0".…