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Support Article

Oct 23, 2019

Summary The 500 internal error screen displays on clicking the Single Sign-On (SSO) link in Dev. Error Messages Custom authentication will fail: Couldn't retrieve the Data-Admin-AuthService instance: SAMLAuth Steps to Reproduce Unknown Root Cause A defect or configuration issue in the…

Support Article

Oct 23, 2019

Summary Global Search does not work. Error Messages Caused by: org.elasticsearch.index.mapper.MapperParsingException: failed to parse [InitialCreateDateTime] at org.elasticsearch.index.mapper.FieldMapper.parse(FieldMapper.java:329) ~[prelasticsearch-jar:?] at org.elasticsearch.index.mapper.…

Support Article

Oct 23, 2019

Summary Degradation in the performance of the Dev application server. Error Messages 911[http-bio-8080-exec-1][STANDARD][][APPLICATION:127.0.0.1](edentials.Code_Security.Action) ERROR NODE_NAME|IP_ADDRESS - Exception  java.lang.NullPointerException pegarules.generated.activity.…

Support Article

Oct 23, 2019

Summary Unable to view filter values on a table created using the virtual report definition. This happens to columns whose values are fetched using Class join with the Custom results option. Error Messages Not Applicable Steps to Reproduce Create a section Use Table layout Configure the table grid…

Support Article

Oct 23, 2019

Summary Chat server disconnected message displays in the logs after upgrading to Pega 8.2.1.   Error Messages 117[p-nio-8443-exec-2364][STANDARD][](ternal.mgmt.StreamBuilderTools) ERROR model.developer - Could not find a rule when appending a stream com.pega.pegarules.pub.generator.…

Support Article

Oct 23, 2019

Summary When a task associated with a patient's profile is open, adding a new task overwrites some of the pyWorkPage data of the open task. Error Messages Not Applicable Steps to Reproduce Open a patient's profile Add a task Open the task for processing Add a second task when the task…

Support Article

Oct 23, 2019

Summary User creates a When rule in Data class. In the Data class, user refers a page which is in the Work class. This is accomplished by adding the Page name and class $ANY. This works fine on Pega 7.2.2 but fails on Pega 8.2.3. Error Messages ERROR in /Rule_Obj_When_class_when rule…

Support Article

Oct 22, 2019

Summary User creates new time periods on the system. However, the new time periods are not saved and not rendered in the appropriate table view. Error Messages Not Applicable Steps to Reproduce Launch Sales Manager Click Tools on the left panel Click the Time Periods button Create new time periods…

Support Article

Oct 22, 2019

Summary User runs an advanced agent once in a day on weekdays. However, the Business Intelligence Exchange (BIX) extract does not complete in Production and the status of the extract process is stuck at Processing. The Business Intelligence Exchange extract is run using the pxExtractDataWithArgs…

Support Article

Oct 22, 2019

Summary Export to PDF does not download PDF post upgrading to Pega 7.4. Error Messages There has been an issue; please consult your system administrator Steps to Reproduce Configure an onclick event by section refresh Invoke the HTMLToPDF activity by sending the HTML stream. HTML stream is null and…