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Support Article
Jan 16, 2019

Summary StackOverflow error occurs when installing Smart Investigate for Payment (SIP) 8.1 on Pega 8.1 (upgraded from Pega 7.31). Error Messages StackOverflow error Steps to Reproduce Log in to the system using Administrator login. Navigate to Configure > Application > Distribution >…

Support Article
Jan 16, 2019

Summary Dropdown (Control- dropdown ) values do not clear in the user interface after refreshing the section. This occurs even when data is not available on the Clipboard page. Error Messages Not Applicable Steps to Reproduce Create a section. Use the field type as dropdown in the layout. Use…

Support Article
Jan 16, 2019

Summary Unable to drag and drop properties to columns or filters in the report editor. This occurs on disabling the Calculate total page count option when Paging is enabled for the report definition post installing HFix-44305. Error Messages   Not Applicable   Steps to Reproduce Install HFix-44305…

Support Article
Jan 16, 2019

Summary Pega application is unable to read Java  KeyStore  (JKS) file  from a referred server location and the Message Queue (MQ)  test connection fails. Error Messages Not Applicable Steps to Reproduce Create a DATA-ADMIN-SECURITY-KEYSTORE rule and refer a JKS file from the server. Create the MQ…

Support Article
Jan 16, 2019

Summary Application hangs with a browser console error. Error Messages Uncaught SyntaxError: Unexpected end of JSON input at parse (<anonymous>) at JSON.parse (pzpega_ui_harnesscontext_13405383939!pzevalharnessjson_13618607379.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!…

Support Article
Jan 16, 2019

Summary Error occurs when logging in to the to chat server through the load balanced URL. Error Messages http-bind/ 404 (Not found) Steps to Reproduce Pega Chat 7.1.3 is used with Pega 7.2. Set up a load balanced (sticky session enabled) chat server URL, Chat Server - 7.40, and set up the HTTPS…

Support Article
Jan 15, 2019

Summary The '+' icon does not display in the repeating layout. Error Messages Not Applicable Steps to Reproduce Add a repeating layout. Include an expand and collapse with icon. Root Cause The issue was with the spreadsheet's Plus and Minus skin rule. The icon images for the Expand…

Support Article
Jan 15, 2019

Summary A modal dialog is launched that loads a grid. The rows of the grid have an Expand pane configured to load a nested inner grid. Users must "select" a row within the inner nested grid before submitting the modal dialog. If a user does not select a row, then a validation is fired.…

Support Article
Jan 15, 2019

Summary Sporadic LockGoneExceptions are seen after syncing a device that has been offline. Error Messages Commit;RULE-OBJ-ACTIVITY WORK- PYMOBILESYNCSAVEWITHERRORS #20160405T152159.823 GMT Step: 2 Circum: 0;doActivity Rule-Obj-Activity:pyMobileSyncSaveWithErrors;java;RULE-OBJ-ACTIVITY @BASECLASS…

Support Article
Jan 15, 2019

Summary Issue 1: Unable to submit a case from the Create Case screen on creating a case. Issue 2: Error occurs when opening a case in the Perform or Review mode. Error Messages [ttp-nio-8443-exec-40] [TABTHREAD1] [  ] [  ] ( WithErrorHandling.Work_ .Action) ERROR  - Error in commit()  [ttp-nio-8443…