Support Article
Mar 18, 2019

Summary When using the PRPC_Setup.jar to upgrade to Pega, 8.1.3, ConfigurationException  occurs and the upgrade fails. Error Messages Caused by: com.pega.pegarules.pub.database.ConfigurationException : Unable to obtain data source "java: comp/env/jdbc/Source_DB ", as it is undefined: code…

Support Article
Mar 18, 2019

Summary Required check does not work for an input in a repeating dynamic layout. This occurs on using a When condition for the Required setting and the first element in the repeating dynamic layout is nonessential. Error Messages Not Applicable Steps to Reproduce Create a repeating dynamic layout…

Support Article
Mar 18, 2019

Summary Command-line Business Intelligence Exchange Extraction results in access required errors post updating Pega 7.1.7 to Pega 7.3.1.  Error Messages Access required errors Steps to Reproduce Create an application with a few work objects on Pega 7.1.7. Configure the sample extract using the out-…

Support Article
Mar 18, 2019

Summary User selects a date as per the IST (India Standard Time) time zone. However, the selected date decrements by one day when the refresh is triggered. Error Messages   Not Applicable Steps to Reproduce   Set the time zone to IST (For example,  Asia/Calcutta ) for a user Configure a DateTime…

Support Article
Mar 18, 2019

Summary Pega Underwriting for Insurance (PUI) 7.40 is installed on Pega 7.4. Error occurs while creating a new application based on PUI application. Error Messages There was a problem while creating case types. . pyApplicationGenerator.pyCaseTypesToCreate (1). pyCoverableClasses (1). pyTo :Property…

Support Article
Mar 18, 2019

Summary Pega Product Composer System for Healthcare (PCSH) 7.31 is installed on Pega 7.3. On selecting a non-existent product, error occurs and unable to complete the creation of a plan. Error Messages Error trying to process PLAN-12xx Action that failed: TabbedScreenFlow7-For class: LHC-PCS-Work-…

Support Article
Mar 15, 2019

Summary   NullPointerException occurs on submitting a case. Error Messages   NullPointerException   Steps to Reproduce   Log in to the Case Manager portal Click the dashboard Root Cause A defect in Pegasystems’ code or rules. The below code was added to the  DisplayHarnessWithClass activity: stream…

Support Article
Mar 15, 2019

Summary   Requirement for the PegaAESRemote Client 07-31-04 patch. Error Messages   Not Applicable Steps to Reproduce   Unknown Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-51555.   SA-75248

Support Article
Mar 15, 2019

Summary Grid popup with filtering option displays the entire list of the true or false values despite selecting only a few. Error Messages Not Applicable. Steps to Reproduce Configure a grid and populate it with a result that has more than 1000 distinct values in a column Enable filtering on that…

Support Article
Mar 15, 2019

Summary Validation error icons do not display on navigating to a different page. As a result, unable to identify the errors and fix them. Error Messages Not Applicable. Steps to Reproduce Create a new Offer case Upload an Excel file with more than 20 total rows, with errors on 1 or more properties…