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Support Article
Jan 21, 2019

Summary When an assignment is submitted, a history memo ( AssignmentCompleted ) is added to the case. When a French operator completes the assignment, the history memo parameters do not localize to English. However, if an English operator completes the assignment, the history memo localizes…

Support Article
Jan 21, 2019

Summary When launching a local action, a popup does not display on click of the button. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.2 to Pega 7.4. Configure a button to launch a local action. At runtime, the local action is not launched. Root Cause Post upgrade to Pega 7.4, the…

Support Article
Jan 21, 2019

Summary Background sections are read only when a Cancel action is performed on an overlay. Error Messages Not Applicable Steps to Reproduce In the main section, embed two more sections with editable input fields. In one of the sections, configure a button to launch a local action in the overlay. At…

Support Article
Jan 19, 2019

Summary When passing an HTML stream containing '&' to the Connect-File rule, the '&' is converted to '&'. Error Messages Not Applicable Steps to Reproduce Perform RDB-List to fetch data. Perform Connect-File to create or write data to the file. Root Cause A…

Support Article
Jan 19, 2019

Summary User Application hangs frequently while rendering an external image URL (AWS S3 Bucket) using an Image Icon control. Error Messages Thread Dumps in PegaRules log files.     at java.lang.Object.wait (Native Method)     at java.awt.MediaTracker.waitForID ( MediaTracker.java :677)     at javax…

Support Article
Jan 19, 2019

Summary The message 'Loading..' displays instead of the work item ID and all the action events on the screen do not work. Error Messages Uncaught Type Error : F is not a function.. Steps to Reproduce Locate the work item grid on the dashboard. Click the work item ID to open the work item…

Support Article
Jan 19, 2019

Summary When using the Report Browser or the Report Editor for classes with multiple rows (millions), the editor stops responding and a blank page displays. Error Messages Not Applicable Steps to Reproduce Use the report editor in the report browser to create a report on a class with multiple many…

Support Article
Jan 19, 2019

Summary Only about   20% of the the Member 360 screen displays. the rest is hidden and content can be reached by tabbing. Error Messages Not Applicable Steps to Reproduce Log in to application in Internet Explorer 11 browser or Windows 10 system. Perform a member search. View Member 360. Root Cause…

Support Article
Jan 19, 2019

Summary In the Hotfix  Manager landing page, system scan does not run. Error Messages Not Applicable Steps to Reproduce Navigate to Designer Studio > System > Release > Hotfix Manager. Open the  Hotfix Manager landing page. Root Cause The RuleFormHistory _Description rule was customized in…

Support Article
Jan 19, 2019

Summary On resizing the screen, the drop down arrow icon does not display. Dropdown before resize of the screen: Dropdown after resize: Error Messages Not Applicable Steps to Reproduce Configure a dropdown control in a section. Configure a grid in another section and include the section (confgured…