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Support Article
Mar 20, 2019

Summary While using prpcServiceUtils for deployment, restore points work incorrectly during the User Acceptance Testing (UAT). Unable to revert to a restore point. Error Messages Not Applicable Steps to Reproduce Unknown   Root Cause In the prpcServiceUtils.properties file, import.trackdata was set…

Support Article
Mar 20, 2019

Summary On exporting the contents of a data type, some columns in the generated Excel are blank though the column is populated in the data type. Error Messages Not Applicable Steps to Reproduce Export to Excel the contents of the data type. Root Cause As the column has more than 30 characters. When…

Support Article
Mar 20, 2019

Summary   Incorrect Page group populates when the Parse XML rule is invoked. Error Messages   Not Applicable Steps to Reproduce   Unknown   Root Cause A defect in Pegasystems’ code or rules. Issue with the new Parse assembler. It did not support parsing of more than two levels. Resolution Perform…

Support Article
Mar 19, 2019

Summary On installing the localization pack for Japanese and clicking the 'Download for translation', the exported ZIP file does not download. The progress bar does not change and is at 0% percentage infinitely. Error Messages com. pegarules .generated.activity.…

Support Article
Mar 19, 2019

Summary When running the Computer Telephony Integration (CTI) Configuration wizard for AWS, the configuration fails at the Test Call Step. Error Messages Errors: You must place a test call to continue. Steps to Reproduce Configure the AWS CTI running CTI Configuration wizard. Root Cause A third-…

Support Article
Mar 19, 2019

Summary When calling the NotifyParty activity and passing the FromParty parameter, the passed value of the parameter in the CorrNew API activity is overwritten. Error Messages Not Applicable Steps to Reproduce Call the CorrNew API. Pass all the relevant parameters. Add a party role in the FromParty…

Support Article
Mar 19, 2019

Summary Post upgrade to Pega 7.4, free-form layouts are converted to dynamic layouts to achieve Responsive UI. However, the UI is not responsive in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.3 to Pega 7.4. Build a section with dynamic layouts,…

Support Article
Mar 19, 2019

Summary When a page-level error message displays in the banner, focus shifts away from the icon which has SmartInfo configured on it on hover.  On scrolling down and hovering over the icon, the page refreshes to display the error banner instead of the SmartInfo . Error Messages Not Applicable Steps…

Support Article
Mar 19, 2019

Summary Unable to select filter value for True or False property type in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Create a report definition with a filter on a True or False property. Open the report in the Report browser. Select the filter on the True or…

Support Article
Mar 19, 2019

Summary In the Internet Explorer 11 browser, the label on each radio button overlaps the other radio button. Error Messages Not Applicable. Steps to Reproduce Launch the Case Manager portal. Click the Create button to open the Form data. Use the Tab key on the keyboard to enter all the values in…