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Support Article

Oct 18, 2019

Summary Users report a problem in Pega Sales Automation for Financial Services 8.2, Implementation Guide : On Page 13, the section Configuring the integration between Pega Sales Automation for Financial Services and Pega Marketing for Financial Services , Step 1 states: "Open the prgateway URL…

Support Article

Oct 18, 2019

Summary SSO login does not work. However, Warning popup displays while logging in through browser. Error Messages   IE 6.0 or above is required to successfully run this application  Steps to Reproduce   Log in with URL.  Root Cause Portal Type is set as Fixed for the portal selected in SSO access…

Support Article

Oct 18, 2019

Summary  The browser Save As dialog box displays on opening a section rule. Error Messages   Not Applicable Steps to Reproduce   Unknown Root Cause A misconfiguration with the application server. The web.xml file of the application server does not contain mime type mappings. Resolution Perform the…

Support Article

Oct 18, 2019

Summary Unable to access the Engine Application Programming Interafce (API) documentation from the Development portal. Error Messages operation completed but no content returned Steps to Reproduce Deploy prhelp Access the Engine API or Pega Help from within a rule form Root Cause Menu controls…

Support Article

Oct 18, 2019

Summary SAML login fails in Production and lower environment sporadically. Error Messages pega.pegarules.pub.context.StaleThreadError pega.pegarules.pub.context.StaleThreadError: Thread has been recycled at pega.pegarules.session.internal.mgmt.base.ThreadData.validateUse(ThreadData.java:818) ~[…

Support Article

Oct 18, 2019

Summary Listeners do not pick files from 7 PM CST to 8 PM CST. Four nodes are present and the same listeners are configured on each node. All the listeners are working fine. When the Requestor pool is cleared and the listeners (on one node) are restarted, the files are picked. Files are stored in…

Support Article

Oct 18, 2019

Summary Adding and cancelling a report calculation filter blocks the user session. Error Messages   Not Applicable   Steps to Reproduce   Create a new report or edit an existing one Go to Calculations tab: Drag and drop a calculation to the Drop column to add Filter yellow box. The calculation…

Support Article

Oct 18, 2019

Summary Exception occurs on setting up Kafka. Error Messages   RuntimeException: Unable to unpack Apache Kafka distribution is displayed  Steps to Reproduce Setup Apache Kafka Add a node as a stream node Root Cause An issue in the custom application code or rules. Resolution A defect or…

Support Article

Oct 18, 2019

Summary Application case type is accessible through the guest login. However, error message displays on the form on clicking the browser refresh.  Error Messages This action is not allowed as it is outside the current transaction. Steps to Reproduce 1. Log in as the guest user 2. Move to the second…

Support Article

Oct 18, 2019

Summary Property value changes at runtime. Error Messages Not Applicable Steps to Reproduce Set &timestamp to property or parameter. The value updates to ×tamp at runtime.   Root Cause A defect or configuration issue in the operating environment. An issue with the browser. The &times in …