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Support Article
Jan 15, 2019

Summary Error occurs when opening an Import feature from Designer Studio. Error Messages com.pega.pegarules.pub.PRRuntimeError com.pega.pegarules.pub.PRRuntimeError : PRRuntimeError     at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt ( ThreadRunner.java :712)     at…

Support Article
Jan 15, 2019

Summary Error occurs when installing Pega 7.2.1. The requirement is to clean the schema before continuing the installation. Error Messages BUILD FAILED V:\ pega \ pegaGuiInstallerTemp \build.xml:125: The following error occurred while executing this line: V:\ pega \ pegaGuiInstallerTemp \build.xml:…

Support Article
Jan 15, 2019

Summary Pega Customer Service 7.31 is installed on Pega 7.3.1. Property ContactID and pxLin used in the out-of-the-   box reports are not exposed. Hence, error occurs while running a report definition. Error Messages [MSG][An error occured during resolving the report definition - One of the join…

Support Article
Jan 15, 2019

Summary Product Composer System for Healthcare 7.31 is installed on Pega 7.3. When opening a workbasket with a large content, the last column in the work basket repeat grid displays partially. Error Messages Not Applicable Steps to Reproduce Log in to the system. Launch the portal. Navigate to…

Support Article
Jan 14, 2019

  Summary   A URL link in an email calls ShowDesktop to Load the full Portal and then open work object/assignment. It works properly in Case Worker Portal. However the behavior is not correct when viewed in Case Manager Portal. In Case Manager Portal, the URL loads properly but if the user closes…

Support Article
Jan 14, 2019

Summary In a Pega Field Service 7.23 application, dispatchers see WOD (work orders) with a scheduled time that is different from the child case MSR (mobile service requests) time displayed on a field technician's device. Error Messages Not Applicable Steps to Reproduce Dispatch a trip. (This…

Support Article
Jan 14, 2019

Summary Unable to connect to an external Oracle database. Error Messages Java Exception: java.lang.SecurityException: sealing violation: package oracle.jdbc.driver is sealed Steps to Reproduce Create a new database instance. Click Test Connectivity. Root Cause A sealing violation occurred. That is…

Support Article
Jan 14, 2019

Summary Listeners do not start from the  Autonomic Event Services (AES). Error Messages RMBeanError >Exception during engine invocation:  com.pega.pegarules.management.internal.ListenerManagementAPI.StartListener java.lang.NullPointerException   at com.pega.pegarules.integration.engine.internal.…

Support Article
Jan 14, 2019

Summary On refreshing the screen after ending a chat, chat ending messages display multiple times. Error Messages Not Applicable Steps to Reproduce Accept a chat request. Converse with the user. End the chat. Do not wrap up the chat. Refresh the screen. Root Cause A defect in Pegasystems’ code or…

Support Article
Jan 14, 2019

Summary Performance degrades and multiple PEGA0101 alerts are generated in the logs. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause PEGA0101 alerts are generated when a stream node is not available or has issues. According to the nodes on the Stream landing page (Developer…