Updated

Content Type

Product

Capability

Support Article
Mar 21, 2019

Summary The values after a comma are added to the next column field values and the values shift out of the columns. This occurs while extracting a rule in the CSV format. Error Messages   Not Applicable Steps to Reproduce Run the Extract rule (CSV format) Open the CSV file generated in Excel Root…

Support Article
Mar 21, 2019

Summary The Interaction portal content is compressed into a narrow area on the left side of the screen. This occurs post upgrade to Pega Customer Service 8.1. Error Messages   Not Applicable Steps to Reproduce   Launch the Web Interface Launch the Interaction portal Root Cause An issue in the…

Support Article
Mar 21, 2019

Summary   Browser memory snapshot of the Pega application gradually increases. This occurs on Pega Customer Service 7.1.2. Error Messages   Not Applicable Steps to Reproduce Run several interactions Close the Pega application Root Cause A defect in Pegasystems’ code or rules.   Resolution Apply…

Support Article
Mar 21, 2019

Summary The log file does not roll over. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. The default behavior for the out-of-the-box prlog4j2.xml settings for the file appender  is as below, <…

Support Article
Mar 21, 2019

Summary Debug events pile up in the log files. Requirement to disable debugging. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause This behavior is as per the Pega product design . Resolution Perform the following local-change to disable the logging information: Set the below…

Support Article
Mar 21, 2019

Summary PegaAESRemote.PushDBIndexes exhaust database cursors when the indexes are run manually or by an agent. Error Messages DatabaseException caused by prior exception: java.sql.SQLException : ORA-01000: maximum open cursors exceeded Steps to Reproduce Run the PushDBIndexes by an agent or…

Support Article
Mar 21, 2019

Summary After installing  HFix-47051 , the Currency format for it_IT locale is incorrect. On testing the Currency controls, the following issues are observed: For an editable control, when an amount is entered in Italian format in the control (for example, 1.340,50), the decimal and the thousand…

Support Article
Mar 21, 2019

Summary   Error on accessing the Pega application, post upgrade and post deploying EAR file to the  WebLogic . Error Messages Pega 7.40 PRPC-7.4.0-185 An error has occurred processing this request. Please contact your system administrator. Details: java.lang.RuntimeException : Problem during method…

Support Article
Mar 21, 2019

Summary   A few columns of a report contain a large amount of data. However, complete data does not display on the columns. The Export to PDF does not export the complete data. Error Messages   Not Applicable Steps to Reproduce   Open a report definition with a large number of columns containing a…

Support Article
Mar 21, 2019

Summary When logging in to the system, the user is returned to the login screen without an error message. On relogging in to the application, the same login screen displays. This occurs post refresh of the login page. Error Messages EXCP000100web _ i-…