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Support Article
Mar 19, 2019

Summary Segments imported from Pega Marketing (PM) 7.13 to PM 7.4, do not work. Error Messages Populate Segment Requested by: ERROR: Exception populating segment table: There was a problem getting a list: code: 1747 SQLState : 42000 Message: ORA-01747: invalid user.table.column , table.column , or…

Support Article
Mar 19, 2019

Summary Component mismatch error displays in the production on submitting a work object. Error Messages   Section 'Section' execution error on page '' of  class 'A-B-C'. java.lang.RuntimeException: Component stack mismatch {"pyCell":{"pyType":"…

Support Article
Mar 19, 2019

Summary Unable to access the API module while using the  Websphere Application Server. Error Messages An has occurred processing this request. Please contact your system administrator. Steps to Reproduce Log in to the application Comment out the below in web.xml < servlet -mapping> <…

Support Article
Mar 19, 2019

Summary Unable to execute Robotic Automation while submitting an activity. Error Messages Unable to execute the Robotic Automation from this screen Steps to Reproduce Submit the activity from   the Pega application. The bot does not execute. Root Cause The issue occurred because Pega Studio could…

Support Article
Mar 19, 2019

Summary Unable to reply to an email, from the triage window. This occurs when an email is received from an internal operator ID.   Error Messages   Not Applicable Steps to Reproduce   Send an inbound email from the internal operator to create an interaction case  Open the interaction case Reply…

Support Article
Mar 19, 2019

Summary Errors occurs while running the application. Error Messages On the UI: Failed to find instance @ baseclass.TabbedNavCaptureActivity of type Rule-HTML-Harness . In the logs:  Error adopting XML from post data…

Support Article
Mar 19, 2019

Summary User exports decision tables to Excel and modifies the Excel file. The session locks up on importing decision tables modified on Excel. Error Messages   Not Applicable Steps to Reproduce   Create a decision table Export the table to Excel Edit the Excel file Import the Excel to the decision…

Support Article
Mar 19, 2019

Summary The  pyTreeNavigationMain rule is customized to include links which point to different stages of case. The following actions are performed on click of the links: Run activity Refresh-Current harness Save On click of the inks, the review harness displays and user is unable to continue with…

Support Article
Mar 19, 2019

Summary When using an email listener in an environment with an antivirus software and selecting the 'Embed data for inline images into HTML' option, emails are not processed. This occurs when the antivirus software deletes the data for image-type Parts in an email message prior to Pega…

Support Article
Mar 19, 2019

Summary   Error displays while generating the REST Connector rules.    Error Messages   Cancelling rule generation, Error evaluating rules using sample JSON stream   Steps to Reproduce   Launch the REST Connector wizard Enter details in all stages of the wizard Click Submit. Error displays Root…