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Support Article

Oct 17, 2019

Summary Unable to preview PDF, attached in a work object, with Japanese file name.  For example, === 添付資料のとおり、日本語名ファイルだとPega画面にてプレビュー表示されない事象が発生しています。 ※プレビュー表示させるためのIEの設定(添付資料記載)は実施済み。 ご確認をおねがいできますでしょうか? Error Messages   Not Applicable     Steps to Reproduce Setup the JBoss EAP 7.2 server with the…

Support Article

Oct 17, 2019

Summary A large number of PEGA0005 alerts are generated for the below SQL query, SQL: {call dbo.sppr_aggregate_usage ()} inserts: * Error Messages PEGA0005 alert Steps to Reproduce Not Applicable Root Cause A defect or configuration issue in the operating environment. The retention of hourly and…

Support Article

Oct 17, 2019

Summary ParseXML does not parse repeating records in ResponseXML. Error Messages Not Applicable Steps to Reproduce Import the WSDL file. Execute the generated parseXML and pass the ResponseXML with repeated records through it. Root Cause A defect or configuration issue in the operating environment…

Support Article

Oct 17, 2019

Summary Circumstanced skin is not picked when user logs in to the Interaction portal. Error Messages Not Applicable Steps to Reproduce Circumstance a skin rule based on a property Launch the Interaction portal from Designer Studio Verify if the circumstanced skin rule is picked when the required…

Support Article

Oct 17, 2019

Summary Unable to Check in the Content Security Policy (CSP) rule after adding configuration. Error Messages 500 Error [egaRULES-MasterAgent] [STANDARD] [ ] [ ] (internal.async.Agent) INFO    - System date: Total memory: 8,589,934,592 Free memory: 3,245,725,248 Requestor Count: 68 Shared Pages…

Support Article

Oct 17, 2019

Summary <span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Error messages display in the logs after upgrading Pega 7.4 to Pega 8.2. </span></span> <h2 class="c-bolt-headline c-bolt-headline--bold c-bolt-headline--…

Support Article

Oct 17, 2019

Summary Unable to create a segment in the Pega Marketing application. Error Messages No ruleset versions available This record has 1 error in 1 place Error - Please enter a value for the source ruleset Steps to Reproduce Click Create in the Segment tab in the Pega Marketing portal. Enter the …

Support Article

Oct 17, 2019

Summary Error message displays on opening a work object. The work object Binary Large Object ( BLOB) is corrupted. Error Messages Unable to open WorkObject Steps to Reproduce Populate a page group without a proper subscript and an object Click Save  Root Cause Valid subscript is unavailable for the…

Support Article

Oct 17, 2019

Summary System fails to upgrade from Pega 8.1.2 to Pega 8.2.3. When executing the Upgrade script, an error occurs and the upgrade process is halted. Error Messages [main] [] [] [] (internal.loaders.FastLoader)ERROR - Encountered batch element exception:  java.sql.…

Support Article

Oct 17, 2019

Summary Pega Platform 7.1.5 is migrated to Pega Platform 7.4. In the AttachmentListEmbed List View, the Delete icon is enabled when attaching documents. Error Messages Not Applicable Steps to Reproduce Open the application. Log in to the application. Attach a file. Click Submit. Log in as a…