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Support Article
Mar 19, 2019

Summary Blank screen displays on selecting a value from a dropdown list. This occurs on Microsoft Edge 41.16299.726.0. Error Messages   Not Applicable Steps to Reproduce   Unknown Root Cause A defect in Pegasystems’ code or rules. Issue with the HTML that was generated. Resolution Perform the…

Support Article
Mar 19, 2019

Summary BadTableMappingException occurs when exposing Date type property. Error Messages An error occurred on executing the query for the report definition - Database column <unknown> in database pegadata , table <unknown> has an unknown type: JDBC Type: Date com.pega.pegarules.pub.…

Support Article
Mar 19, 2019

Summary Post Pega Marketing (PM) 7.2.2 upgrade to PM 8.1, the segments do not complete when run. The status displays 'Currently running' despite the segment never completing and populating results. Error Messages Not Applicable Steps to Reproduce Create a segment in the Pega Marketing…

Support Article
Mar 19, 2019

Summary Row visibility functionality does not work in a repeating layout group. The out-of-the-box filter mechanism for the repeating grid layout displays all items from the source page list despite applying the visibility rules. Error Messages Not Applicable Steps to Reproduce Create a data table…

Support Article
Mar 19, 2019

Summary On reloading the page after subscribing and unsubscribing a report on the Report browser, the tab name changes to task ID (For example, PX-ST-3). An extra tab displays with the same task ID.   Error Messages   Not Applicable Steps to Reproduce   Open the Reports browser Click the gear icon…

Support Article
Mar 18, 2019

Summary On changing the font color to white in the grid header skin and applying it to the outer grid, the inner grid font color displays in black. Both the grids have 'spreadsheet' layout type. Error Messages Not Applicable Steps to Reproduce Configure a grid. Define row header color as…

Support Article
Mar 18, 2019

Summary Time to acquire a connection exceeds the Alert threshold. It takes about 930 seconds to acquire a connection. Environment: Tomcat 8.5+ Error Messages EGA0026*935179*10000*d3bff60f430588531b54ed93752282c8*NA*NA*BC6ETZYO15GJHNU1SPTO5Q5SL919WHAP9*System* PegaSample * PegaRULES :07.10*…

Support Article
Mar 18, 2019

Summary Post Pega 7.4 upgrade, all classes in the work pool do not display in the Application Explorer. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.3 to Pega 7.4. Log in to the application. Root Cause A backwards compatibility behavior. In PRPC 6.3, all the classes which have …

Support Article
Mar 18, 2019

Summary   Deferred save fails with a null pointer exception, in the RecalculateAndSave activity during the flow processing. Error Messages 489 [WebContainer:146][TABTHREAD0][SWLPIApp:](internal.mgmt.Executable)ERROR my.machine.test.group - Exception java.lang.NullPointerException at data.internal.…

Support Article
Mar 18, 2019

Summary On wrapping up an interaction and submitting it after The application is idle for some time, a lock gone popup displays with options to Continue or Close the Interaction. On clicking Continue, the same interaction displays, however, the list of recent cases is deleted. Error Messages Not…