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Support Article
Jan 17, 2019

Summary In many applications, PEGA0005 alerts are caused by two stored procedures, SPPR_SYS_RESERVEQ and SPPR_PURGE_TABLE.   Error Messages PEGA0005 Database query operation has exceeded an elapsed time threshold setting. Steps to Reproduce In Pega applications that use the stored procedures …

Support Article
Jan 17, 2019

Summary Pega application is loaded in a Web view (iFrame) on an Android mobile device.  The authentication service (request) and functionality (calling GetNextWork activity) works correctly in the first instance. When the user logs off and logs in, a new request for authentincation is successful,…

Support Article
Jan 17, 2019

Summary Unable to select an option from a drop down list. This occurs when selecting a data transform from a drop down with more than 100 data transformation options while unit testing a proposition filter. The underlying section (pzRunLeft) is the final rule while converting the control to an auto…

Support Article
Jan 17, 2019

Summary The Email Listener repeatedly processes an email with a broken image. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause A third-party product issue. When using an exchange server and POP3 protocol, and if the email HTML has invalid references to an image in the…

Support Article
Jan 17, 2019

Summary In the Internet Explorer browser, the header and footer do not render any content (header and footer are blank) in Designer Studio.  This occurs for applications with 'ABC...' prefix. Error Messages Not Applicable Steps to Reproduce Log in with operator as ABC:Administrators …

Support Article
Jan 17, 2019

Summary   Unable to bulk check-in the rules after integrating the application with the Agile studio. Error Messages   538 [tp-apr-8080-exec-323] [STANDARD] [ ] [ PABranchApp :127.0.0.1] ( connect.rest.RESTConnector )ERROR| Rule-Connect-REST .Pega- Int - ProjMgmt - AgileStudio.…

Support Article
Jan 17, 2019

Summary On pressing the Tab key, focus is not set to the next editable field. Error Messages Not Applicable Steps to Reproduce Create a section with Text input and Rich Text Editor (RTE). Configure an onChange event for the Text input with a Refresh action. At runtime, press the Tab key on the Text…

Support Article
Jan 17, 2019

Summary Customer Relationship Management for Healthcare (Pega CRMHC) 7.22.1 is installed on Pega 7.3. While selecting Add Task, the Cancel and Add Tasks buttons do not display correctly on scroll. Error Messages Not Applicable Steps to Reproduce Launch an Interaction. Click the Add task button.…

Support Article
Jan 17, 2019

Summary Interaction tabs do not respond to a Click event after the user is returned from the Idle state. The system is idle for 10 minutes. Error Messages Not Applicable Steps to Reproduce Launch the Interaction portal. Open a few Interactions. Leave the portal idle for 10 minutes. Return to the…

Support Article
Jan 17, 2019

Summary Performance degrades when opening cases, from the Search box, or assignments. Error Messages Not Applicable Steps to Reproduce Log in to the application. Open any case from the Search box from the Manager or the User portal. Alert is added to the log. Root Cause The application is slow when…