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Support Article

Oct 15, 2019

Summary When an agents accept a Chat (that is, a chat which is transferred from another agent or a direct live-chat request from a user), the below message displays on a gray screen. Message - The work object has been updated. Refresh and reopen work list. After refreshing the screen, all the…

Support Article

Oct 15, 2019

Summary Two properties are specialized from the PegaFS layer in the user layer to modify the field length restrictions. User performs a Save As of the two properties in the user's own ruleset and class. The data transform mapping values for the properties have access to the class and ruleset…

Support Article

Oct 15, 2019

Summary SMS is sent twice on running a campaign with a customer and an offer. Error Messages   Not Applicable Steps to Reproduce Create a strategy with an offer import Create an offer flow with a Send SMS shape Create an offer flow with a Wait shape  Create a segment with a user Create a campaign…

Support Article

Oct 15, 2019

Summary When using the existing out-of-the-box pyAgeByFlowAssignment report definition as part of the implementation, the Past Goal function count is not included in the 'Total' column for all rows. Query: SELECT "PC0"."pytaskname" AS "pyTaskName" , SUM(CASE…

Support Article

Oct 15, 2019

Summary Single Sign-On is implemented in Pega Platform 7.4 version. The user migrated to Pega Platform 8.2.2. In Pega Platform 7.4, for SSO login, if user provides the below URL, the user can log in to the system. https://domainname:port/prweb/PRAuth (without Service Alias name) However, in Pega…

Support Article

Oct 15, 2019

Summary Pega platform End User portal is embedded in another Web application. The Pega platform login screen is replaced by the End User portal after authentication.    Error Messages Not Applicable Steps to Reproduce   Launch Pega platform on another application. Root Cause The out-of-the-box Web-…

Support Article

Oct 15, 2019

Summary Post upgrade to Pega 8.2.1, report chart legend labels are not localized. Error Messages Not Applicable Steps to Reproduce Upgrade Pega 7.3.1 to Pega 8.2.1. Create a report definition. Define a column with values that are localized. Execute the report. Root Cause A defect in Pegasystems’…

Support Article

Oct 15, 2019

Summary Post upgrade to Pega Platform 8.1.4 with Pega MKT 8.1, multiple Parse errors occur on the below incomplete query in the Oracle database Alert log file: UPDATE EXTERNALMKTDATA.BATCHOUTPR513 "PC0" SET "STATUSWORK" = :1  ,"FLOWSTATUS" = :2  ,"LASTFLOWSTEP…

Support Article

Oct 15, 2019

Summary After creating a node and when its status is Online, unable to index. The indexes display Incomplete status. Error Messages [ploymentLocalTask:24] [STANDARD] [ ] [ ] (.managedprocess.ManagedProcess) ERROR   - Unable to unpack Apache Kafka distribution java.io.IOException: No such file or…

Support Article

Oct 15, 2019

Summary Campaigns fail when using the Visual Business Director (VBD). Error Messages In the DataFlow nodes: [ommHub:MarketAdmins]] [STANDARD] [ ] [ ] (tor$QueueBasedDataFlowExecutor) ERROR   - Unable to queue record for 5 minutes for processing in data flow. Retrying. [Flow.Default-Pulse:8] […