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Support Article
Mar 18, 2019

Summary The Computer telephony integration (CTI) Disconnected activity fails while upgrading it with the application of the mandatory cumulative hotfix   HFix -39775 for Pega Customer Service 7.31. Error Messages [tp-apr-8080-exec-123] [ OpenPortal ] [ ] [ AN_APP :01.01.01] ( ngineinterface.service…

Support Article
Mar 18, 2019

Summary The below query times out. WITH rr _inheritance_pc0 AS ( SELECT " r ". pzInsKey , " r ". pyRuleAvailable , " r ". pyClassName , " r ". pyRuleSet , RANK() OVER (PARTITION BY " r ". pxInsId , " r ". pyClass ORDER BY " c ".…

Support Article
Mar 18, 2019

Summary Error occurs and HFix-50148 installation fails. Error Messages "Could not save rollback information for an installed hotfix : Attempting to access a rule with a bad defined-on class: Embed- DataSet - File-Repository . problem encountered when opening instance RULE-OBJ-MODEL EMBED-…

Support Article
Mar 18, 2019

Summary Requirement to display specific skills from the Rule-Admin-Skill class. A skill is created in the Rule-Admin-Skill class in the Operator profile. Requirement to restrict the user to display skills relevant to the application. Currently the system displays all the skills in the Rule-Admin-…

Support Article
Mar 18, 2019

Summary Blank screen displays when switching to an Author application which has pxExpress as the default portal. This occurs on toggling the Turn Off Editing option. Error Messages Not Applicable Steps to Reproduce Log in to Pega Developer Studio. Switch to Author application. Root Cause A defect…

Support Article
Mar 18, 2019

Summary NullPointerException on opening the Case Worker portal on an application with UI-Kit 11-01.    Error Messages Exception: pzSectionBody _1();/*Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL PYCWPORTALHEADER #20170926T012625.092 GMT java.lang.NullPointerException *…

Support Article
Mar 18, 2019

Summary The requirement is to display the Pega Mashup portal without the login screen.  Error Messages com.pega.pegarules.priv.context.CookieDisabledException Steps to Reproduce Open the Pega Mashup gadget. The portal displays along with the login screen. Root Cause The following prconfig.xml …

Support Article
Mar 18, 2019

Summary When using the PRPC_Setup.jar to upgrade to Pega, 8.1.3, ConfigurationException  occurs and the upgrade fails. Error Messages Caused by: com.pega.pegarules.pub.database.ConfigurationException : Unable to obtain data source "java: comp/env/jdbc/Source_DB ", as it is undefined: code…

Support Article
Mar 18, 2019

Summary Required check does not work for an input in a repeating dynamic layout. This occurs on using a When condition for the Required setting and the first element in the repeating dynamic layout is nonessential. Error Messages Not Applicable Steps to Reproduce Create a repeating dynamic layout…

Support Article
Mar 18, 2019

Summary User selects a date as per the IST (India Standard Time) time zone. However, the selected date decrements by one day when the refresh is triggered. Error Messages   Not Applicable Steps to Reproduce   Set the time zone to IST (For example,  Asia/Calcutta ) for a user Configure a DateTime…