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Support Article
Jan 17, 2019

Summary In a Hybrid mobile application with offline support for Android devices, case creation DateTime is incorrect. This occurs when the case is created offline. Error Messages Not Applicable Steps to Reproduce Create a case when the mobile device is offline. Check the case creation DateTime.…

Support Article
Jan 17, 2019

Summary After installing  HFix-48119 , the report browser screen is distorted on closing a report. The columns display outside the screen layout. This occurs in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Install  HFix-48119 Launch Interaction portal Navigate to…

Support Article
Jan 17, 2019

Summary   D_Interaction in invoked with an empty interaction ID on launching the Interaction portal. Error Messages   974 [tp-apr-8080-exec-484] [ STANDARD] [ ] [abc:01.01] (pages.DeclarativePageUtilsImpl) WARN abc-dt1.abc.io|80.112.198.247 xyz@abc.de - Required parameter'InteractionId'…

Support Article
Jan 17, 2019

Summary User submits a case when offline and goes online. The item is not removed from the D_pyUserWorkList. The item is not removed after performing a sync. Error Messages Not Applicable Steps to Reproduce   Go offline Submit a case Go online. The item is not removed from the D_pyUserWorkList Root…

Support Article
Jan 17, 2019

Summary   Work objects do not display on the search list. Error Messages   Not Applicable Steps to Reproduce   Perform a search for the Change order based on its unique ID. Root Cause A defect in Pegasystems’ code or rules. The Search Index operation was incomplete. Resolution Perform the following…

Support Article
Jan 17, 2019

Summary Grid bottom border does not display when rendered, on the User Interface, with no items. Error Messages Not Applicable Steps to Reproduce Create a table. Include the table in a section. When there are no items to display, bottom border does not display. Root Cause A defect in Pegasystems’…

Support Article
Jan 17, 2019

Summary Commit error occurs while importing the 115951_PCRM_7.4/Rules/PegaCRM_74.jar package. Error Messages   395 [ ] [  STANDARD] [  ] [ TDMBNAAD: 127.0.0.1] (d.pega_decisionengine_dsmutils) ERROR  Administrator@TD.com - There is no open version for ruleset Pega-BIX 396 [ ] [  STANDARD] [  ] [ …

Support Article
Jan 17, 2019

Summary On click of a menu item, the work item does not open and an error message displays. However, from the second run, the work item opens correctly. Error Messages Empty WorkItem handle Steps to Reproduce Create a Menu Item. Configure Action 1 to RunActivity (set the handle of the work item to…

Support Article
Jan 17, 2019

Summary The access group name gets appended with the Rollout during the Revision Management (RM) import process.  Error Messages Not Applicable Steps to Reproduce   Log in to the Revision Management application with the Administration log in Create a Rule-Admin-Product (RAP) file in the RM from the…

Support Article
Jan 17, 2019

Summary User invokes a remote case through the Federated Case Management (FCM) using the Customer Service for Insurance application that uses micro dynamic Container in the Interaction Manager portal. However, the case does not get invoked and a blank screen displays. A Java script error occurs on…