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Support Article
Jan 17, 2019

Summary When creating new versions of work objects, the work objects do not display in the Search list for an already open Search window. This occurs for all versioned work objects such as, Benefit Grouper Benefit Set Product Template Product  Plan Network Error Messages Not Applicable Steps to…

Support Article
Jan 16, 2019

Summary IllegalStateException occurs when opening an application rule. Error Messages [ WebContainer  : 3] [TABTHREAD1] [ ] [ an_app :xx.yy.zz] ( ngineinterface.service.HttpAPI ) ERROR aa.bb.ccc.ddd|a_host an_operator - a_host  com.pega.pegarules.pub.PRRuntimeErrorcom.pega.pegarules.pub.…

Support Article
Jan 16, 2019

Summary Business Intelligence Exchange (BIX) extract fails with CSV for the History class. Error Messages SQL: SELECT "PZINSKEY" AS " pzInsKey " ,  "null" AS " pyTicketsAdded ", pxCommitDateTime AS " pxCommitDateTime " FROM PEGACIADCRPD.…

Support Article
Jan 16, 2019

Summary Error encountered while testing the integration for an outbound email using Pega 6.3 SP1. Error Messages javax.mail.MessagingException : Can't send command to SMTP host;nested exception is: java.net.SocketException : Connection reset. Steps to Reproduce Configure an outbound email.…

Support Article
Jan 16, 2019

Summary When using an autocomplete control within a Customer Service task, the results are detached from the control on scrolling. Error Messages Not Applicable Steps to Reproduce Click a dropdown menu with the autocomplete   functionality and scroll down. Root Cause The scroll handler was not…

Support Article
Jan 16, 2019

Summary In the Active Directory, email addresses are used for operator IDs . Operator ID records in the application do not match the Active Directory which allows email addresses such as 's-test@test.com'. Error Messages Not Applicable Steps to Reproduce Create an Operator with Operator…

Support Article
Jan 16, 2019

Summary While updating to Pega 7.2.2, error occurs when migrating the database and running the upgrade installation using the Install and   Update Assistant (IUA). Error Messages View not found. So can't generate DLL file. Steps to Reproduce Update Pega 7.1.8 to Pega 7.2.2. Run the upgrade…

Support Article
Jan 16, 2019

Summary Application hangs with a browser console error. Error Messages Uncaught SyntaxError: Unexpected end of JSON input at parse (<anonymous>) at JSON.parse (pzpega_ui_harnesscontext_13405383939!pzevalharnessjson_13618607379.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!…

Support Article
Jan 16, 2019

Summary Error occurs when logging in to the to chat server through the load balanced URL. Error Messages http-bind/ 404 (Not found) Steps to Reproduce Pega Chat 7.1.3 is used with Pega 7.2. Set up a load balanced (sticky session enabled) chat server URL, Chat Server - 7.40, and set up the HTTPS…

Support Article
Jan 16, 2019

Summary During logout, when using Okta as the single sign-on (SSO) platform, SAML logout response is not constructed from Pega. Hence, error occurs and logout action is not completed from Identity Provider ( IdP ) side. Error Messages http-nio-9090-exec-11] [STANDARD] [ ] [ PegaRULES :07.10] (…