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Support Article

Oct 14, 2019

Summary Frame resizes automatically on passing the cursor on the tabs and a white layout displays on the frame. The issue occurs while using the Developer portal post updating to Chrome 77.0.3865.75 (64 bit).  Error Messages Not Applicable Steps to Reproduce Update to Chrome 77.0.3865.75  Log in to…

Support Article

Oct 14, 2019

Summary User minimizes the browser window, switches between tabs within a case and maximizes. However, the case header remains wrapped. It does not return to it's initial state. Error Messages Not Applicable Steps to Reproduce Open a case having a tabbed layout from workbasket Minimize the…

Support Article

Oct 14, 2019

Summary Operators are unable to select all the records with the Select All checkbox. This occurs when the Optimize and Personalize options are enabled on the table grid.   Error Messages Not Applicable Steps to Reproduce Enable the Optimize and Personalise options on the general tab of a table grid…

Support Article

Oct 14, 2019

Summary On exporting and importing the Adaptive Decision Manager (ADM) model scores, incorrect data displays. Error Messages Not Applicable Steps to Reproduce Source the system. Execute the pyADMFactory dataset to export the models. Use the pyADMFactory to import models to the Target system. Root…

Support Article

Oct 14, 2019

Summary HFix-56351 works incorrectly. Errors occur in the flow and log. Error Messages 287 [http-/:8443-6] [/$STANDARD] [  ] [AACSSUKMyAA] ( internal.mgmt.Executable) ERROR |MyAA.User - Exception pub.clipboard.WrongModeException: The property pyWorkPage.pyWorkParty(AGENT) was of mode String while…

Support Article

Oct 14, 2019

Summary Stale thread warning displays on multiple data flow nodes. However, campaign executions slow down and fail. The issue occurs while using Pega 7.4 with Pega Marketing 7.4. Error Messages Log snippet from a data flow node: 604[Pega:MarketAnalysts]][STANDARD][ ][ ](tor$…

Support Article

Oct 14, 2019

Summary UAT environment performance degrades after database refresh. Error Messages Not Applicable Steps to Reproduce Refresh the UAT environment with   the Production environment. Root Cause A defect in Pegasystems’ code or rules. Hints were not added to Rule Resolution queries in the Microsoft…

Support Article

Oct 14, 2019

Summary A Service-File rule is configured with the Execute asynchronously (queue for Agent) execution mode. User configures requests per queue item as 100 and uses a test file with 1000 records for testing. However, 10 queue items are created with 100 records each on providing the test file. The…

Support Article

Oct 14, 2019

Summary PRPC 6.1 is upgraded to Pega Platform 7.2 and Smart Investigate for Payments is upgraded to SI 7.11. Post the upgrade, instance is not found. For more information, refer to: https://community.pega.com/support/support-articles/case-processing-fails-class-queue-not-found-exception Error…

Support Article

Oct 14, 2019

Summary On recording a case with additional data and saving the test case, a compilation error occurs while creating the Unit Test data transform. Error Messages (Rule-Obj-Model)FUAManager-CompileLog ---------- 1. ERROR in /…