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Support Article
Jan 16, 2019

Summary Post upgrade to Pega 7.4, an event (such as Smart Info not appearing on hover) is not triggered. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.2 to Pega 7.4. Root Cause The old PerformScreenFlow harness was used to run the screen flow. This interfered with the click event…

Support Article
Jan 16, 2019

Summary   Error occurs on launching a screen. Error Messages   Section ' PerformNew ' execution error on page ' pyWorkPage ' of class 'some-class'. : Component stack mismatch {& quot ; automationId & quot ;:& quot ; data-test-id='201802210547050724238…

Support Article
Jan 16, 2019

Summary A Declare Join is added and saved in a report. After refreshing the report, the Declare Join does not display. Error Messages Not Applicable Steps to Reproduce Add a Declare Join in 'Declarative index joins'. Click Save. The report definition is not saved with the name of the…

Support Article
Jan 16, 2019

Summary User opens a work object from an existing list and creates a new work object. Two property values get copied from the previously opened work object to the newly launched work object. Error Messages Not Applicable Steps to Reproduce Open a work object from the existing list Launch a new work…

Support Article
Jan 16, 2019

Summary When creating a flow, 'This is a placeholder' message displays. This occurs post Pega 7.3.1 update. Error Messages Not Applicable Steps to Reproduce Update Pega 7.1.6 to Pega 7.3.1. Open an existing out-of-the-box or application specific flow.   Root Cause An issue in the custom…

Support Article
Jan 16, 2019

Summary Unable to interrogate the Snipping Tool in a Windows 10 system. Error Messages Not Applicable Steps to Reproduce Provide the path to Snippingtool.exe to interrogate the Snipping Tool. Root Cause The snippingtool.exe did not display and could not be added to the adaptor properties.…

Support Article
Jan 16, 2019

Summary When using Pega Sales Automation for Insurance 7.4 on Pega 7.4, error occurs while importing Opportunity B2B data. Error Messages The deferred save failed with the following exception com.pega.pegarules.pub.clipboard.InvalidReferenceException : The reference .Forecast(1) is not valid.…

Support Article
Jan 16, 2019

Summary   Outgoing Pulse emails are truncated after 2000 characters. Error Messages   Not Applicable Steps to Reproduce   Unknown Root Cause A defect in Pegasystems’ code or rules.  Resolution Apply HFix-49704.   SA-70384

Support Article
Jan 16, 2019

Summary The requirement is to disable the Attachments option from the Chat window. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause Not Applicable Resolution Perform the following local-change: As a local-change, follow the below steps to hide the Attachment icon: In the…

Support Article
Jan 16, 2019

Summary Error occurs when the file listener uses the library function rule before the engine starts. Error Messages [STANDARD] [ ] [ ] ( tener.ListenerStateManagerImpl ) ERROR - Caught exception while launching service listener CollectionBatch of type Data-Admin-Connect- FileListener com.pega.…