Updated

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Product

Capability

Support Article

Oct 14, 2019

Summary The below issues occur with stopping an agent: Issue 1 Unable to stop agents (For example, ServiceLevelEvents or AI Reminder) from the Agent Management landing page in the Designer Studio Issue2 Unable to stop agents from the System Management Application (SMA) Issue 3 Service Level…

Support Article

Oct 14, 2019

Summary A color column in the report is configured such that it can be set as required. On applying the color set, the manual sort applied on the report is overridden (report is refreshed). The report must be in the sorted format despite the color set. Error Messages Not Applicable Steps to…

Support Article

Oct 14, 2019

Summary Users are able to view only one node on which they are logged in when four nodes are run. Error Messages Not Applicable Steps to Reproduce Introduce new nodes in a cluster Verify the nodes in the Admin studio under the cluster management Root Cause A defect in Pegasystems’ code or rules. …

Support Article

Oct 14, 2019

Summary Business Intelligence Exchange (BIX) extract fails with the below status, Status: In-Progress Percent complete: 0 Total number of records processed: 0 bix_adjcasedata: table doesn't exist in Database: RedShift Error Messages bix_adjcasedata: table doesn't exist in Database:…

Support Article

Oct 14, 2019

Summary Application   crashes on FireFox Quantum 60.6.3 ESR. Error Messages Not Applicable Steps to Reproduce Log in to the application. Create a table grid. Click Edit. Open the modal window. Root Cause The issue occurred due to Turkish locales conversion to lower case for Firefox before the…

Support Article

Oct 14, 2019

Summary User Connect-MQ fails when Pega sends the setid command to MQ while connecting. Pega uses the setid command while sending the message to MQ.  Error Messages Could not connect to request  queue : IDPO.ICS.IN.QA01 MQJE001: Completion Code '2', Reason '2035'. - Incorrect…

Support Article

Oct 14, 2019

Summary On changing the Active type Proposition from Always to Date range in the Manage Proposition landing page and saving it, the Active column displays in the Decision Data rule as False. This occurs even when the date is within the specified Date range. However, when the range is set to 15 days…

Support Article

Oct 14, 2019

Summary PromptSelect control does not fetch greater than 10000 records with Table type as Class Key. Error Messages Not Applicable Steps to Reproduce Create a property with Control as PromptSelect. Select Table type as Class Key. Mention a class with greater than 10000 records. Root Cause…

Support Article

Oct 14, 2019

Summary CAParentID is set to an incorrect value in SetInteractionDetails in the PegaCA-Work-Outbound class. Error Messages   Not Applicable   Steps to Reproduce Verify the first row of the data transform PegaCA-Work-Outbound!SetInteractionDetails in the PegaAppCA:08-01-01 ruleset Set .CAParentID to…

Support Article

Oct 14, 2019

Summary On configuring a Date control and entering a date in the dd/MM/yyyy format instead of selecting it from the Calendar control, Validation error displays. Error Messages Invalid date format Steps to Reproduce Configure a Date field. Set a custom format as 'dd/MM/yyyy'. Enter an…