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Support Article

Dec 30, 2018

Summary Error message does not display on the User Interface after adding a step to Page-Set-Message in an activity and executing it. Error Messages Not Applicable Steps to Reproduce Create an activity step with Page-Set-Message Set a message based on some condition  Invoke the activity Root Cause…

Support Article

Dec 30, 2018

Summary Show all steps and Hide steps do not localize in pxDisplayStages. Error Messages   Not Applicable Steps to Reproduce Save as the pxDisplaystages section in a custom ruleset Apply localization Run the case. Localized values do not display Root Cause The Localize checkbox in the section was…

Support Article

Dec 29, 2018

Summary On copying the declare trigger to the parent class and withdrawing it from the child class, the declare trigger executes twice. Error Messages Not Applicable Steps to Reproduce Copy a trigger rule to the parent class Withdraw the trigger rule in the child class. Root Cause A defect in…

Support Article

Dec 29, 2018

Summary Cascading filters in work basket view do not work. Error Messages Not Applicable Steps to Reproduce Open a report configured with a report definition. Filter the first column.  Records are displayed based on the filter applied. Filter the second column.  Observe the values displayed in the…

Support Article

Dec 28, 2018

Summary Tab with an error is not highlighted. As a result, unable to understand in which inner tabbed layout the error is present. Error Messages Not Applicable. Steps to Reproduce Create a tabbed layout as the parent tab Add a layout group- Tabs as the inner layout in one of the tabs Add one…

Support Article

Dec 28, 2018

Summary Special characters, such as single and double quotes, display as ASCII  text in the generated email. Error Messages Not Applicable. Steps to Reproduce Attach some text containing single quote and double quotes in an attachment note Add this note  in a correspondence template Run the flow…

Support Article

Dec 28, 2018

Summary The Pega Usage validation utility does not work. Error Messages Not Applicable Steps to Reproduce   Install Usage validation utility Stop JVMs Restart JVMs Log in as UVUser Root Cause Issue with Internet Explorer setting. Resolution Perform the following local-change: Open the Internet…

Support Article

Dec 18, 2018

Summary The application is configured with a standard agent that is used to process child work objects. The queue items are generated with a Max Attempts value of 10. The user noticed that the queue item is being re-queued even though the child work object was processed successfully. Error Messages…

Support Article

Dec 18, 2018

Summary Filter List on Grid populated from report grid is blank. Report definition has been set up with filter criteria that attempts to implement the SQL "IN" operator, as shown in the following example: WHERE column_name IN (value1, value2, ...) This was attempted by setting up an…

Support Article

Dec 12, 2018

Summary Threads stop working when the remote Java Naming and Directory Interface (JNDI) server is unresponsive from the Java Message Service (JMS) connector call. Error Messages Thread dump  with thread stack below: "WebContainer : 5969" Id=10924343 in RUNNABLE (running in native)…