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Support Article

Aug 1, 2019

Summary Elastic Search Section displays an empty dedicated Index. This prevents the user from making additional changes to the ElasticSearch such as adding/removing nodes, adding dedicated indexes, and reindexing . Error Messages Unsupported index name format :  Index name should start with data-…

Support Article

Jul 29, 2019

Summary IllegalArgumentException occurs on refreshing a browser containing temporary work objects. Error Messages [MSG][Problem invoking function: pega_processengine_workutilities.pzHasAccessToWorkPool --(String)][STACK][ java.lang.IllegalArgumentException : Undefined class "81.0T" at…

Support Article

Jul 11, 2019

Summary How can final rule conflicts be found and resolved? Resolution Use the Final Conflicts report Rule-.ListThisRuleFinalCollisions.ALL to find final rules. Eliminate any conflicts by deleting one of each conflicting pair until this report is empty. To find this report, click Application >…

Support Article

Jul 11, 2019

Summary Error section does not display when using the out-of-the-box configuration and pzRDLNoResultsMessage section to display the error when no results are present in the Repeat Dynamic Layout (RDL). Error Messages Not Applicable Steps to Reproduce Create an RDL in a nested layout (RDL>…

Support Article

Jul 9, 2019

Summary Unable to send a file which is more than 1 MB as an attachment in the SOAP connector. Error Messages Not Applicable. Steps to Reproduce Enable the SOAP 1.1 encoding on XML Stream rule Enable Message Transmission Optimization Mechanism (MTOM) option on the Connect-SOAP rule Do not add the…

Support Article

Jul 3, 2019

Summary Rule resolution errors occur on running application. Error Messages Failed rule resolution errors Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. The population of the vtable cache for some of the rules was incorrect due to the thousands…

Support Article

Jul 1, 2019

Summary Configuring a button to perform a Save action, saves the values and the button continues to display on the form. Enabling the 'Close After Save' option, automatically closes the case after save is performed. This causes the form to perform validation when it is not required. Error…

Support Article

Jun 28, 2019

Summary When an SQL is generated in the SQLGeneratorOracle.getQueryForForeignKeyDependencies method, the system performance degrades. Below is the generated SQL: WITH given_table AS (SELECT ? AS schema_name, ? AS table_name FROM dual) SELECT c .r_owner, c _ pk .table_name FROM given_table,…

Support Article

Jun 13, 2019

Summary Post update to Pega/BIX 7.4, performance degrades for Business Intelligence Exchange (BIX) Command Line job extracts. Error Messages Not Applicable Steps to Reproduce Update Pega/BIX 7.1.9 to Pega/BIX 7.4. Run the BIX Command Line job. Root Cause A defect in Pegasystems’ code or rules.…

Support Article

May 22, 2019

Summary The Filter condition on an Obj -Browse is dropped and the browse displays all the values from the table resulting in an IO exception. This occurs intermittently. Error Messages SystemLast SQL: SELECT " mhsclaimnumber " AS " MHSClaimNumber " , " caseid " AS…