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Support Article

Oct 11, 2019

Summary Read-Only(When) or Editable edit mode of a child section takes precedence over Read-Only(Always) of a parent section. Error Messages Not Applicable Steps to Reproduce Add Read-Only to a parent section which encloses a child section. The child section is editable as it is in the Edit mode.…

Support Article

Oct 11, 2019

Summary Post upgrading to Pega 7, a few of the process flows do not display on clicking the New menu. However, the CaseManager portal is customized on Pega 6 where the New menu is available to create the work objects for the classes that are added to the Cases and Data section of the application…

Support Article

Oct 11, 2019

Summary User migrated Pega 7.2.2 to Pega 8.2.3. In Pega Web MashUp, the data-pega-event-onload ="window.scrollTo(0,0);" event does not initiate correctly. Error Messages Not Applicable Steps to Reproduce Generate Web Mashup with a Create New case action. Root Cause A software use or…

Support Article

Oct 11, 2019

Summary The Max Length for the Attach File drag and drop selector defaults to 59. File names of user files are lengthy and an error occurs on attaching them. Error Messages 176[391407,eon_id=56704][ ][ ][ ](web.impl.WebStandardImpl) ERROR - <IP>: Unhandled error in ETier invocation pub.…

Support Article

Oct 11, 2019

Summary After receiving the 'No Work Available' message in the User portal, work is assigned to the operator. A message must display on the user's screen to indicate that work is available. Instead, the 'There has been an issue; please consult your system administrator' …

Support Article

Oct 11, 2019

Summary TextEncrypted property type works incorrectly. Error Messages The Operation completed successfully, but returned no content Steps to Reproduce Create a property named CreditCardNumber. Set the Type to TextEncrypted. Set the Control field to ShowTextEncryptedPropertyValue. Create a Access…

Support Article

Oct 11, 2019

Summary Unable to save or create rules on the application. NullPointerException breaks the application functionality. Error Messages 305 [http-nio-8443-exec-6][STANDARD][ ][PegaRULES:8](ngineinterface.service.HttpAPI) ERROR <Hostname>|<IP>:pub.generator.UnresolvedAssemblyError pub.…

Support Article

Oct 11, 2019

Summary Exception occurs in the Interaction portal on executing a post value action for an onChange event on a textbox in the service case. Error Messages Failed to find instance DMG-CS-Work-Interaction-Research.EmailBodyRTE of type Rule-HTML-Section. Steps to Reproduce Launch an Interaction and…

Support Article

Oct 11, 2019

Summary User creates a PDF using Rule-HTML and configures onClick of button to view it. The user is able to view the PDF on button click for the first time. However, the user is unable to view the PDF on subsequent clicks. Error Messages Not Applicable Steps to Reproduce Create a Rule-HTML and keep…

Support Article

Oct 11, 2019

Summary On clicking on the Pagination Next button, the 'View all' checkbox near the header is selected. Error Messages Not Applicable Steps to Reproduce Configure a checkbox in the header area of the screen. Include a grid with pagination in the body area. Click the Next page button. Root…