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Support Article

Aug 20, 2019

Summary After enabling the character count feature on a text area,   the count changes after saving a case. Error Messages Not Applicable Steps to Reproduce Configure a text area with character Count enabled. Enter content including newline characters. Click Save. Root Cause A defect in Pegasystems…

Support Article

Aug 20, 2019

Summary The  Pega.desktop.showHarness API function displays a harness in a new tab of the work area gadget using the parameters passed. The below JavaScript function is added to the custom functions which are written to a custom JavaScript file created for a button. function handle_ terminateOB (…

Support Article

Aug 19, 2019

Summary The user has configured 12 nodes on a cluster. A long running query on a node (the 12th node) locked the database. The 'Class not recognized' error displays on the screen when the server is restarted. This occurs intermittently. Error Messages ** Method " Page-Clear-Messages…

Support Article

Aug 8, 2019

Summary While executing the Static Assembler, error occurs and the rules are not assembled. Error Messages Starting Static Assembly Application KServFW Version 01.04.01 Number of rules identified to assemble 0 Exception while Assembling:  Error in assembling the rule  null  at com.pega.pegarules.…

Support Article

Aug 7, 2019

Summary The 'URL not reachable' error occurs when migrating the SOAP endpoint to a different system with new certificates. The  SSLPeerUnverifiedException error is generated in the log. Error Messages com.pega.pegarules.pub.services.ConnectorException : Caught unhandled exception: javax.…

Support Article

Aug 1, 2019

Summary NullPointerException occurs when launching the My Assistant window (user specific) in Pega Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION AEXP-FW-ACQN-WORK MYASSISTANT #GMT java.lang.NullPointerException */ Steps to…

Support Article

Aug 1, 2019

Summary Radio buttons do not trigger the actions which are configured on the OnChange event. Error Messages Not Applicable. Steps to Reproduce Log in to the application Configure three radio buttons on the portal harness Select a radio button Root Cause When user clicks the radio buttons and moves…

Support Article

Jul 25, 2019

Summary For a virtual report definition, the filter option is unavailable when an additional column is added in a repeating layout prior to the virtual report definition. Error Messages Not Applicable Steps to Reproduce Create a virtual report definition rule. Add an additional column prior to the…

Support Article

Jul 17, 2019

Summary Unable to use the property type as TextEncrypted when implementing site specific cipher. For more information, refer to:  https : //community . pega .com/knowledgebase/articles/creating-custom-cipher- pega -platform#specify-site-specific-ciphers-using- runpega - jcecapabilities -…

Support Article

Jul 11, 2019

Summary How can final rule conflicts be found and resolved? Resolution Use the Final Conflicts report Rule-.ListThisRuleFinalCollisions.ALL to find final rules. Eliminate any conflicts by deleting one of each conflicting pair until this report is empty. To find this report, click Application >…