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Support Article

Feb 17, 2020

Summary User configures a new Email Listener for the application. The Email Box is also set up and Email Server and Email Listener are connected through the Test Connectivity check. The Email Listener displays Available Listeners list on the System Management Application (SMA). However, an error…

Support Article

Jan 2, 2020

Summary Error occurs while opening a grid pop-up window. Pega application did not encode special characters (for example, square brackets) for the URL. Error Messages HTTP Status 400 – Bad Request The server cannot or will not process the request due to something that is perceived to be a client…

Support Article

Nov 11, 2019

Summary Post updating the Calendar rules (Data-Admin-Calendar instance), the update is not propagated to all the nodes. The nodes do not use the same Calendar version. The SLA calculated for cases is different for each node. Error Messages Not Applicable Steps to Reproduce Create a Calendar on a…

Support Article

Oct 16, 2019

Summary Pega application does not start and fails to process Java Message Service (JMS) messages; and users are unable to log in to the application. Error Messages [ResourceAdapter : 12] (pegarules.pub.PRException) ERROR - Problem during PRException.getRuleMessage: "caught DatabaseException…

Support Article

Jul 3, 2019

Summary Property x is present in the abc-work class where the Max length value is 32. The Max length is defined as 35 in the abc-work-test class. However, when the user inputs 33 characters for the workobject in the abc-work-test class, exception occurs indicating that the Max length is 32. Error…

Support Article

Apr 10, 2019

Summary Blank portals open in a Citrix 18.1 workspace in Windows 10. However, this works in the Virtual Desktop Infrastructure (VDI) Horizon view 4 in Windows 7. Error Messages Not Applicable Steps to Reproduce Log in with any User portal which loads blank in Windows10. Root Cause Windows 10 is not…

Support Article

Mar 5, 2019

Summary CookieDisabledException occurs   and unable to log in to the Pega application despite setting the cookies and Compatibility settings correctly. JBoss application server is used in this environment. Error Messages com.pega.pegarules.priv.context.CookieDisabledException : An error has…

Support Article

Feb 4, 2019

Summary Error displays in logs indicating insufficient memory. Error Messages Prod environment frequently going OutOfMemoryError. Steps to Reproduce Unknown Root Cause An issue in the custom application code or rules. This results in the display of the large History of certain work objects which…

Support Article

Sep 29, 2018

Summary Unable to generate PDFs using PD4ML 399fx1 Pro DMS. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A third-party product issue: PD4ML 399fx1 Pro DMS Resolution Apply HFix-43302 . ​​​​​​​ SA-58871

Support Article

Aug 29, 2018

Summary The assignment does not complete on clicking the Submit button. Error Messages Errors In Browser Console: Unterminated string constant ' gStrExpandAllText ' is undefined Steps to Reproduce Launch the  WorkUserPortal . Open any work object. Root Cause A defect in Pegasystems’ code…