Back ForwardAd hoc case

An ad hoc case is a case an operator can manually create to track work that is not instantiated from a case type defined in the current application. Ad hoc cases are instances of class Work-Cover-SimpleCase.

Operators employ ad hoc cases to efficiently handle exceptions that may arise in the course of expected business processing without having to wait for modification of the application's case type structure. For example, a human resource hiring specialist, after completing a phone interview, may want to perform a background check in order to continue with the hiring process. Since there is no background-check case type in the organization, the specialist creates an ad hoc case to track this work.

See Working with ad hoc cases

Operators with the privilege pyCaseInstitutionalize can convert ad hoc cases into a case type within the current application.
Definitionscase management, instantiate, subcase
Related topics

Case Manager portal - Using the My Cases tab

Using the Cases Explorer
Case Type rule — Completing the Processes tab

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