Back Forward Case Management

Case Management is the business practice that involves managing work that, for processing and reporting purposes, differs from classic Business Process Management work items. Cases may involve:

PRPC facilities supporting sophisticated case management include covers, folders, and case type rules.

Case Management design is governed by the Cases Explorer, which is used to configure case type dependencies and related work processing. Using this Explorer you can:

Definitions ad hoc work, case, cover, folder, subcase, task, Federated Case Management
Topics Using the Cases Explorer
About the Case Manager portal
About Case Type rules