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Pausing a process in a case

You can use the Wait shape to pause a process in the life cycle of a case. By defining the conditions that cause a process to wait, you can create dependencies among cases in your application.

  1. Add the Wait shape to the life cycle of your case.

    1. On the Workflow tab, click Life cycle.

    2. Hover over a process in a stage, and then click + Step > More > Utilities > Wait.

      For advanced processes, click Configure process to add the shape to the flow canvas.

    3. Click Select.

  2. Define the conditions that must be met before the process can resume.

  3. Optional: To allow case workers to cancel the wait conditions so that they can continue processing a case, select the Users can choose to continue process check box.

    When you select this option, the underlying assignment that supports the Wait shape becomes eligible for not only manual processing but also routing logic, bulk processing, and transfers in your application.

  4. Click Save.