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Sending event notifications from a case

You can send notifications to a user when an event, such as one user following another user, occurs in a case. By defining different types of notifications in your application, you can communicate with users in a format that is specific to their channel.

  1. Ensure that you have at least one notification rule defined in your application.

    For more information about the different types of notifications that you can create, see Creating a notification rule.

  2. Configure a case type to send the notifications.

You can test your changes by setting your notification preferences and creating a case.