Customizing the case icon

Customize the icon for each case type in your application to help users identify cases more quickly.

  1. In the navigation panel of App Studio, click Case types, and then click the case type that you want to open.
  2. On the Settings tab, click General.
  3. Click Change icon.
  4. Click the icon that you want to select for your case type, and then click Done.
  5. Click Save.
The icon that you select overrides the previous icon provided on the Application Form.