Enabling offline support for cases

You can work on assignments and create cases while your device is offline. By enabling offline support for a case type, you allow case workers to move cases closer to resolution while your application is disconnected from the network.

Use an optimistic locking strategy for your case type, because this strategy allows more than one user to work on a case at the same time. For more information, see Managing concurrent access to a case.
  1. In the navigation panel of App Studio, click Case types, and then click the case type that you want to open.
  2. Click the Settings tab.
  3. Click General.
  4. Select the Enable offline check box to enable offline work on assignments and cases.
  5. Optional: Enable offline packaging optimization during synchronization.
  6. Click Done.

At run time, each case that you create or assignment that you complete is saved to a queue that is synchronized when a network connection is restored. Processing other steps in a case, such as subprocesses or smart shapes, is not supported in offline mode.