Configuring text analyzer definitions for the Facebook channel

The Facebook chatbot configuration for a Pega Intelligent Virtual Assistant includes a text analyzer definition that is based on natural language processing (NLP) in which you can define topics. Defining topics in the Facebook configuration allows the chatbot to determine the best response based on user input.

To configure and test the validity of system and custom responses for a chatbot, use the preview console.

Note: To use Pega Intelligent Virtual Assistant for Facebook in your application, you must obtain and install the Facebook channel component from Pega Exchange.
  1. Open a Facebook channel interface. For more information, see Configuring the Facebook channel.
  2. Click the Behavior tab.
  3. Configure text analyzer topics. For more information, see Defining Facebook text analyzer topics.
  4. Click Save.