Configuring a topic in the Facebook chatbot preview console

When you simulate a conversation in the preview console for a Facebook channel, the chatbot uses artificial intelligence to assign a topic for the command that you enter. To increase the chances that the chatbot responds correctly in the future, you can map the right topic for the text, and then rebuild the model.

To use Pega Intelligent Virtual Assistant for Facebook in your application, you must obtain and install the Facebook channel component from Pega Exchange.

  1. In the preview console, enter a command or a greeting message.
    A topic that the chatbot selects for the command appears below the text that you enter.
  2. Configure a topic for the text that you enter:
    Option Description
    The chatbot does not understand the command
    1. Click Define topic.
    2. Select a topic.
    3. Click Submit.
    The chatbot chooses an incorrect topic for the command
    1. Click the name of the topic that the chatbot selected.
    2. Select the correct topic for the entered text.
    3. Click Submit.
    The chatbot chooses a correct topic for the command Click the Like icon to add the guessed choice to the model.
  3. Optional: When you make all the configuration changes in the preview console, rebuild the model by clicking Build.