Setting up push notifications in custom mobile apps

You can configure custom mobile apps to receive automatic push notifications. These notifications can indicate that an action is required, a status update is available, or a case was approved.

If your Pega Platform instance is configured to use the HTTPS protocol, users can approve and reject cases without opening a custom mobile app. Additionally, if their mobile devices use Android 7.0 or later, or iOS 9.0 or later, users can respond to Pulse messages posted in cases from the notification screen.

Push notifications are delivered to all the devices on which a user had logged in to the custom mobile app, regardless of the device platform. Even if the user's session has expired, push notifications are delivered to the user who was last logged in to Pega Platform on the device. Push notifications are not delivered if the user has logged out of the custom mobile app.

For custom mobile apps that are based on Pega Mobile Client, if the custom mobile app is running in the foreground, notifications are handled by the app. For custom mobile apps that are based on Pega Infinity Mobile Client, notifications are always displayed on the status bar.

Follow these steps to use push notifications:

  1. Set up push notifications in a workflow.
  2. Enable push notifications.
  3. Build the mobile app.
  4. Navigate to the Push notifications console and send a test message to verify that you have configured the mobile app correctly.
Note: You can also enable push notifications for goals and deadlines in the custom mobile app. For more information, see Enabling case notifications.