Monitoring and tracking cases

Monitor and track of the resolution of cases from the task board view, which displays the status of tasks. You can also create tasks and update the task status directly from the board.

  1. In the navigation panel, click Spaces, and then choose the space that you want to update with tasks.
  2. Click the Tasks tab.
  3. Perform any of the following actions:
    • To add a new task, click the Plus icon.
    • To change the status of a task, drag the task from one column to another.
    • To edit task details, double-click the task.