Calendar form
Completing the Schedule tab

Field

Description

Optional. Select a time zone for this calendar. The system uses this value when comparing the current date and time with scheduled absences for the operator. This value does not affect other standard processing, though you can access it in your application processing.

For example, select America/New York for the United States Eastern Time zone.

Time zones codes are grouped together by zone, not by name. The zone that is 12 hours away from Greenwich England appears first.

These time zone codes follow the Olson TZ database, used in the ICU4J 3.4.4 library and most UNIX systems. Details on the Olson TZ database are available from ftp://elsie.nci.nih.gov/pub.

If another calendar data instance has the same first key part as this calendar name, this field must match the Standard Time Zone value of the other calendar.

In Process Commander Version 4, three-letter Java time zone codes such as EST for Eastern Standard Time were accepted for this field. These can be ambiguous in certain cases. See Pega Developer Network article PRKB-24159 Avoid three-letter time zone codes because they do not support Daylight Savings Time consistently.

Record the regular weekly work schedule that applies to this calendar.

Select or clear these seven check boxes to indicate the weekdays that are normal business days.

Optional. For each selected weekday, enter the local time that work begins on that weekday. Use the format HHMMSS, with no punctuation. For example, enter 201515 for 15 minutes, 15 seconds after 8 P.M.

These time values are available for the isBusinessTime() and AddTime() standard functions in the Pega-RULES:BusinessCalendar library. They are used in service level rule calculations (when based on business days). For example, if an assignment created at 3:15 P.M. has an associated service level goal of three hours, but the workday is from 9:00 A.M. to 5:00 P.M., the goal time becomes 10:15 on the next workday.

Optional. Enter for each weekday that is selected, the local time that work ends on that weekday. Use the format HHMMSS, with no punctuation. Enter a time that is later than the start time.

If you leave both the Start and End fields blank, functions in the BusinessDate library (and service level calculations based on business days) assume the work day is 24 hours long.

Optional. Enter in this array all dates when your business is closed for holidays or any other reason, other than weekdays not selected.

Use the date format YYYYMMDD. Order is not significant.