How to detect
long-running interactions (PEGA0019 alert) How to detect
long-running interactions (PEGA0019 alert) Through
prconfig.xml file settings, you can cause the
system to add a line to the Alert log when a requestor
interaction requires a long time to process an input. You can
set the interval; the default setting is ten minutes.
This alert can help you identify failed operations, infinite loop conditions, database server failures, and deadlock issues.
When a requestor interaction exceeds this time limit, the system adds a message to the alert log of this form, with additional details:
PEGA0019*Long running interaction detected.
This facility is enabled by default, with a threshold of 10 minutes (600 seconds). To establish another threshold:
1. Update the alerts section of the
prconfig.xml file, setting a longer or shorter
desired threshold in milliseconds:
<env
name="alerts/longrunningrequests/enabled"
value="true" />
<env
name="alerts/longrunningrequests/requesttime"
value="{LIMIT]"
/>
<env
name="alerts/longrunningrequests/notifications"
value="[COUNT]" />
where [LIMIT] is a positive integer controlling
the time to first alert in seconds and [COUNT] is
a positive integer indicating maximum number of times the
system reports an alert for one requestor. If not specified,
the default threshold is 600 seconds; the default count is
3.
2. Stop and restart the server.
3. Interactions that trigger this alert appear in the Alert log.
By default, the master agent examines requestors every 60
seconds. In the requesttime entry, specify a limit
of at least 120 seconds. If you change the wake-up period for
the master agent, choose an interval that is at least twice as
long as the wake-up period.
Other alert types — for example, the PEGA0007 database operation threshold — execute within a requestor context and so are recorded only when a response occurs. As a result, other alert types cannot report indefinite looping or failures. For example, if the database server fails completely, or the server looses connectivity to the database server, this PEGA0019 alert appears after 10 minutes, but the PEGA0007 alert does not appear.
|
alert log, master agents, prconfig.xml file |
|
Understanding alerts |
SysAdmin category