Back ForwardTroubleshooting — Email not sent

Troubleshooting topics

Symptom

An assignment contains the message:

Email not sent due to lack of SMTP host information.

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Analysis

Processing in a flow execution has attempted to send an e-mail. The system was unable to connect to an e-mail server and (by default) the standard flow Work-.FlowProblems starts as an additional flow execution on the same work object.

This assignment is from the FlowProblems flow execution.

Action.

If sending e-mail from this system is not desired, update the Data-Admin-Queue instance named Pega-ProCom to disable such correspondence. This change takes effect the next time the Pega-ProCom agent starts.

If sending e-mail from this system is desired, confirm that your system contains a Data-EmailAccount data instance named Default. Review the Outgoing tab information to confirm the e-mail account details, and correct as necessary.

Related topics About Email Account data instances
Working with the Flows with Problems report

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