More about Email Account data instances

Correspondence rules and email

Outgoing email that is formatted for display in an email client program (such as Microsoft Outlook) may contain HTML markup, and is produced by correspondence rules with an EMAIL correspondence type. Outgoing email that contains only text can be produced by correspondence rules with a PHONETEXT correspondence type, and can be sent to a SMS-capable phone as a text message.

How to test outgoing email

To test your system's ability to send email:

1. Copy the standard activity Work.getEmailSenderInfo into a Work- class in your application.
2. Select the May Start? box on the Security tab. Save the copied activity.
3. Click the Run toolbar button () to start the activity.
4. Complete the parameters, providing a valid To email addressee and SMTP host.
5. Wait for the message to be sent and delivered.
6. Access the inbox for the To: addressee, to confirm the message was sent correctly.
7. Delete the copied activity.

Digitally signed email

If your Process Commander server can access a keystore with an appropriate certificate, your application can send digitally signed email using the standard activity @baseclass.SendEmailNotification. See More about Correspondence rules.

Email Conversations

If your Process Commander application has email capabilities enabled, your application can initiate and process email- based conversations. When an email is sent from Process Commander, a key is generated and attached to the email. When the reply is received, the message is attached to the work object and then a copy of the message is forwarded to the appropriate party. This functionality is initiated using the standard Work-.SendEmailCorr local action, and requires an Email Server instance, Service Package data instance, Email Listener data instance, and a Service Email rule. (For an example of the service rule, review the standard rule EmailDefault.Work-.ProcessEmails.)

For more information, see the Pega Developer Network article PRKB-25593 How to support email 'conversations.. GRP-461

Encrypted Email

If your application is required to send encrypted email, encrypted emails can be sent by using the @baseclass.SendEmailNotifcation activity and selecting the EncryptMessage parameter. For an example, see Pega Developer Network article PRKB-26087 How to send encrypted email messages.

PDN Articles

See Pega Developer Network article PRKB-25085 About Email and linked articles for examples and additional documentation.

	Short Message Service, work type
	About Agent Schedule data instances About Email Service rules About Email Listener data instances About Email Server data instances
	Atlas — Standard activities — Extension points

About Email Account data instances