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Case Management involves managing work that, for processing and reporting purposes, differs from classic BPM work objects. Cases may involve:

• less rigid structure
• more flexibility in the order of tasks or which tasks are needed
• interrelationships with other work

Process Commander facilities supporting sophisticated case management include covers, folders, and case type rules.

	ad hoc work, cover, folder, subcase
	About Case Type rules Understanding covers

Definitions — C