Flow form - Editing in Visio

Purpose

Use the Ticket shape () to mark the starting point for exceptions that may arise at any point in the flow, such as a cancellation. The ticket is a label for a point in a flow, much like a programming "GOTO" destination.

An activity executing anywhere in your entire Process Commander application can set or raise this ticket by executing the Obj-Set-Tickets method with this ticket name as a parameter.

A raised ticket causes the system to search for any executing flow (on the same or a different work object) that contains this ticket. If found, processing stops on that flow promptly, and resumes at the ticket point.

Adding a ticket to the flow

1. Drag a ticket shape from the Visio template to the flow and drop it.

2. Complete the Ticket Properties panel when it appears.

Field

Description

Name

Select a ticket or type in a ticket name.

Tip Creating ticket rules is recommended but not required. You can enter here a name that does not correspond to a ticket rule. B-20807 rejected

3. Click Apply .

4. Add at least connector shape that originates from the ticket task. Don't use the ticket shape as the destination or "head" end of any connector. Two or more tickets can flow into a common other task. SR-6991 B-25079

Example

Processing that is connected to a ticket shape can include utility tasks, assignments, notify tasks, and so on to respond to the exception, error flow or event. For example, if a mortgage application is withdrawn after some, but not all, of the application processing is completed, a mortgage processing flow can:

Include a ticket named Withdrawn
Connect this ticket to a utility task that computes the fees due for work done so far, and any refund amount
Follow the utility task with another that produces correspondence, to alert all parties working on the mortgage that it was withdrawn
Connect to external systems to back out (rollback) changes or void accounting entries as appropriate

Notes

If a task shape has more than one ticket shape connected into it, then processing continues with that task only after all tickets are set. FIXED: B-17019 You can't connect a ticket to a FlowEnd shape. As a workaround, connect the ticket to a Decision shape, then connect the Decision shape to the FlowEnd shape. CLINIC MARIK 11/5/05