Troubleshooting — HTTP 413 User attempted to load a file...

Symptom

An interactive user receives an error message similar to:

HTTP Status 413  — User attempted to upload a file larger than zzMB

Analysis

An interactive user attempted to upload a file larger that a limit established in the prconfig.xml file, or the default limit of 25 megabytes. This limit applies to all attempts to upload a file, including:

• Work object attachments (Data-Workattach-File class)
• Binary files to be uploaded into a Rule-File-Binary rule
• Text files to up uploaded into a Rule-File-Text rule
• ZIP archives uploaded with the Import Archive tool

Action

This file limit is enforced to constrain storage and network traffic demands of your application.

If this upload request is legitimate, you can increase the value for the Initialization/MaximumFileUploadSizeMB parameter in the prconfig.xml file.

If you occasionally need to upload a ZIP archive that exceeds the limit, you can use external File Transfer Protocol facilities (rather than the Import Archive tool) to copy a ZIP file to the ServiceExport directory.

System limits and maximums

Troubleshooting