Atlas — Standard properties in the Work- base class

Standard properties in the Work- base class form the basis of work objects. This table identifies several of these in alphabetical order, ignoring the first two characters of the name.

Many are optional or not applicable to specific applications. A few of these are essential control elements present in every work object.Properties marked () are computed by standard rules; don't set values for these properties in your application rules except in unusual situations where you intend to override the default computation.

A

Property	Purpose	More...
pyAckTimeStamp	Records the date and time that a work object was acknowledged.	acknowledgment
pyAgeFromDate	Basis of certain work object age calculations. Often set to be the date and time the work object was entered. Can hold a date and time distinct from and earlier than the work object entry date, if this value is needed later. For example, the date of mailing or letter date, for work objects created by arriving postal mail.	age
pyAttachmentCategories	A Value List property identifying the categories of attachments. Individual values are limited by field value rules.	attachment category

C

Property	Purpose	More ...
pyCalendar	Optionally, the first key part of a Data-Admin-Calendar data instance that defines the holidays and business days for this work object. If not blank, overrides other sources of calendars for business day computations, such as in service level rules.
pyChargeAmount	Charge amount, can contain a decimal value representing a currency amount of the fee or charge that the organization is to collect for completing the work object. Includes a currency code. Can be computed by a standard Declare Expression rule as pyChargeRate * pyEffortActual.	charges
pyChargeRate	A currency charge per day of effort, used in the computation of pyChargeAmount.
pyChargeTo	Can identify the party, person, account, or organization to be charged by this organization for completing the work object.	charges
pyCompensatingContainer	A page that can hold properties used in a compensating action computation, to back out partial changes after a SOAP connection to an external system fails.	compensating action
pyContactChannel	Available to hold a value indicating the means or channel that information causing this work object to exist arrived, such as by postal mail, email, Web form, fax, scanned image, Web service, and so on. Use and values defined in your application.
pxCoverInskey	Internal key of the cover work object, if this work object is a member of a cover.	cover
pyCreatedFromService	Your application can set to true to record that this work object was created through a service rather than through interactive facilities.
pyCusLevel	Available to hold an application-defined customer level code. Values and units determined by your application. For example: Gold, Silver, Platinum, or A, B, C.	customer
pyCustomer	Customer identifier, account.	customer
pyCustomerEnterprise	Customer enterprise
pyCustomerOrg	Customer organization
pyCustomerSatisfied TimeStamp	Records the date and time that the customer became satisfied, in that the value of pyStatusCustomerStat becomes Open-Satisfied or Resolved-Satisfied.	customer satisfaction

D

pxDeadlineTime	Computed deadline date and time for resolution of this work object, based on a service level rule associated with the work object (rather than with an assignment) through the pySLAName property
pyDuplicateID	Can hold, in each identified duplicate, the work ID of the "original" that is to be processed to completion.	duplicate

E

pyEffortActual	May contain an after-the-fact work effort estimate, typically in days and fractional days, for a work object. Constrained to 20 days or less by a sample standard constraints rule, which your application can override.	effort
pyEffortEstimate	May contain a before-the-fact work effort estimate, typically in days and fractional days, for a work object.	effort
pyEffortEstimateTimeStamp	Date and time of the most recent change to pyEffortEstimate.
pyElapsedCustomerAck	Elapsed time (in seconds) between pyAgeFromDate and when the originator party was sent an acknowledgment. Measures how long the originator's request went unacknowledged.	acknowledgment
pyElapsedCustomerUnsat	Records the cumulative elapsed time (in seconds) that the pyStatusCustomerSat property has a value starting with Unsatisfied. Maintained automatically based on a standard Declare Trigger rule.	customer satisfaction
pyElapsedPastDeadline	For resolved work objects, records the elapsed time (in seconds) that the work object remains unresolved after the deadline time pySLADeadline.
pyElapsedPastGoal	For resolved work objects, records the elapsed time (in seconds) that the work object remains unresolved after the goal time pySLAGoal.
pyElapsedStatusNew	Records the cumulative elapsed time (in seconds) that the pyStatusWork property has a value starting with New. Maintained automatically by a Declare Trigger rule.	status
pyElapsedStatusOpen	Records the cumulative elapsed time (in seconds) that the pyStatusWork property has a value starting with Open. Maintained automatically by a declare Trigger rule.	status
pyElapsedStatusPending	Records the cumulative elapsed time (in seconds) that the pyStatusWork property has a value starting with Pending. Maintained automatically by a declare Trigger rule.	pending status
pyEventID	Can hold an identifier text value that can link multiple, related work objects together in situations where the cover or folder design approach is not suitable.

F G H I

Property	Purpose	More ...
pyFlowName	Second key part of a flow rule. THAT WHAT?
pxGoalTime	Computed goal date and time for resolution of this work object, based on a service level rule associated with the work object (rather than with an assignment) through the pySLAName property.	service level
pyID	Unique identifier (within an organization) of a work object, usually consisting of a prefix, a dash, a system-assigned sequence number, an optional dash, and an optional suffix. Appears on worklist. With class group name, forms the internal key of a work object.	Work object ID

O

Property	Purpose	More ...
pyOwnerDivision	Division of the organization that owns the work object.	ownership
pyOwnerOrg	Owning organization, the organization responsible to see that the work object becomes resolved.	ownership
pyOwnerOrgUnit	Unit of the division that owns the work object.	ownership
pyOverallSLA	Second key part of a service level rule that applies to the age (since open) of the work object, rather than to an assignment.	How to set a service level for a work object

R

Property	Purpose	More ...
pyReopenCount	Integer count of the number of times this work object has been reopened. Maintained by the standard Work-.Reopen activity.	reopen
pyReopenTimeStamp	Date and time of the most recent reopen. Set by the standard Work-.Reopen activity.
pyResolvedDivision	Division of the operator who most recently) resolved the work object, at the time of resolution. Older values are retained within a page of the pyResolveSummary property. For work objects resolved by an agent, this property is normally undefined.
pyResolvedOrg	Organization of the operator who (most recently) resolved the work object, at the time of resolution. Older values are retained within a page of the pyResolveSummary property. For work objects resolved by an agent this property is normally undefined.
pyResolvedOrgUnit	Organization unit of the operator who (most recently) resolved the work object, at the time of resolution. Older values are retained within a page of the pyResolveSummary property. For work objects resolved by an agent this property is normally undefined.
pyResolvedTime	Sum, in seconds, of the time a work object held a status value starting with New, Pending, or Open. Computed and updated when a work object becomes resolved. Older values are retained within a page of the pyResolveSummary property.
pyResolvedTimeStamp	Date and time the work object was (most recently) resolved. Older values are retained within a page of the pyResolveSummary property.	resolution
pyResolvedUserID	Operator ID of the operator or other requestor) who most recently resolved the work object. Older values are retained within a page of the pyResolveSummary property. For work objects resolved by an agent, the value is system.
pyResolvedUserWorkgroup	Work group of the operator or other requestor who (most recently) resolved the work object. Older values are retained within a page of the pyResolveSummary property. For work objects resolved by an agent this property is normally undefined.	work group
pxResolveSummary	A Page List property containing historical details, with one page for each time the work object was resolved. Contains copied values from pyResolvedUserID, B-18243 pyResolvedTimeStamp, pyResolvedUserGroup, and others. C-2328
pyRootCause	A text value recording the underlying basis that caused the work object to exist, most useful for exception-oriented work. Values defined through field value rules.	root cause

S

pySLADeadline	Computed date and time of the deadline for work object resolution, based on the service level rule identified in pySLAName.	deadline
pySLAGoal	Computed date and time of the goal for work object resolution, based on the service level rule identified in pySLAName.	goal
pySLAName	Second key part of a service level rule that applies to the entire work object, not to assignments.	service level
pyStatusCustomerSat	Can record the organization's perception of customer satisfaction. Limited to values defined by field value rules.	customer satisfaction
pyStatusWork	Work object status, a primary indicator of its state. Restricted to values defined through field value rules. Update only through specified standard activities.	status
pyStatusWorkTimeStamp	Date and time of most recent update to pyStatusWork.
pxSuspended	True when the work object is suspended.	suspended work object

T U

pyTotalFlowActionCost	Computed sum of the "cost" of all flow actions that were selected to date as a work object was processed, based on the cost field in the flow action rule. Computed by a standard Declare Expression rule.
pxUpdateDateTime	Date and time of the most recent update to the work object.
pxUpdateOperator	Operator ID of the operator (or other requestor) who most recently updated the work object.
pyUrgencyPartyTotal	Total additional work object urgency points attributable to the urgency values of the parties identified in the work object, excluding interested parties. Computed by a standard Declare Expression rule.
pxUrgencyWork	Urgency or priority of the work object (not of individual assignments) a system-computed value between 1 (lowest) and 99 (highest). Computed by a standard Declare Expression rule.	urgency
pyUrgencyWorkAdjust	A positive or negative integer that can be entered or computed to tweak the computed urgency.	urgency
pxUrgencyWorkClass	Urgency points (from 0 to 99) associated with the work type. Often set in the model used for creating new work objects.

W

Property	Purpose	More ...
pyWorkIDPrefix	Prefix portion of the work object ID.	prefix
pyWorkIDSuffix	Suffix portion of a work object ID.	prefix
pyWorkListDate1	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListDateTime1	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListDateTime2	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListDecimal1	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListDecimal2	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListInteger1	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListText1	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListText2	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkListText3	Unused by standard rules. Available for use in custom worklist displays. PRKB-16912 NJENC	worklist
pyWorkParty	A Page Group, work parties participating in the work object indexed by party role.	work party

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