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Flow form — Editing in VisioPurpose
You can associate a service level rule with an assignment. The service level can define a goal and a deadline times for processing this assignment, and can execute activities if the goal or the deadline is not met. This assignment-level service level is distinct from any service level associated with the entire flow.
At runtime, an internal countdown clock (measuring the completion of the assignment against the goal and deadline times computed from the service level rule) starts when the assignment is created.
A user who receives an assignment is expected to complete it before the goal time interval is reached.
Adding a service level to an assignment
Click the assignment shape (
) to open the Assignment Properties panel. Complete the Service Level field.
Field |
Description |
| Service Level |
|
Optional. Select the name — second key part — of a service level rule to associate the service level with this assignment.Click Apply when finished.
After you identify a service level, a clock appears at the right the assignment shape in the flow diagram.
Allowing users to reset service levels
Optionally, your application can allow all users or selected users to change or remove the service level rule associated with a specific assignment, through a local flow action included with the assignment shape. Copy and adapt the standard flow action Work-.ChangeWorkSLA as needed. Include the action as a choice in the flow, and then ensure that the appropriate users have an associated privilege to see and choose it.