Flow form — Editing in Visio Ticket shapes

Purpose

Use the Ticket shape () to mark the starting point for exceptions that may arise at any point in the flow, such as a cancellation. The ticket is a label for a point in a flow, much like a programming "GOTO" destination.

An activity executing anywhere in your entire PRPC application can set or raise this ticket by executing the Obj-Set-Tickets method with this ticket name as a parameter.

A raised ticket causes the system to search for any executing flow (on the same or a different work item) that contains this ticket. If found, processing stops on that flow promptly, and resumes at the ticket point.

Use the Tickets gadget (> Process and Rules > Work Management > Tickets) to see all the tickets in your application.

Adding a ticket to the flow

1. Drag a ticket shape from the Visio template to the flow and drop it.

2. Complete the Ticket Properties panel when it appears.

Field	Description
Name	Enter the name of the ticket as you would like it to appear on the flow.
Ticket	Select a ticket or type in a ticket name. Creating ticket rules is recommended but not required. You can enter here a name that does not correspond to a ticket rule.

3. Click  Apply  .

4. Add at least connector shape that originates from the ticket shape. Don't use the ticket shape as the destination or "head" end of any connector. Two or more tickets can flow into a common other shape.

Example

Processing that is connected to a ticket shape can include utility shapes, assignments, notify shapes, and so on to respond to the exception, error flow or event. For example, if a mortgage application is withdrawn after some, but not all, of the application processing is completed, a mortgage processing flow can:

• Include a ticket named Withdrawn
• Connect this ticket to a utility shape that computes the fees due for work done so far, and any refund amount
• Follow the utility shape with another that produces correspondence, to alert all parties working on the mortgage that it was withdrawn
• Connect to external systems to back out (rollback) changes or void accounting entries as appropriate

Notes

If a shape has more than one ticket shape connected into it, then processing continues with that shape only after all tickets are set.

Obj-Set-Tickets method
      Process & Rules — Work Management Page

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