Duplicate

A duplicate is an open or resolved work item that is considered to represent the same underlying request, customer problem, as another work item. In many business processes, identifying and eliminating duplicate work items as early as possible is desirable, to avoid the work of researching, updating, and resolving both work items. In some business settings, failure to recognize duplicate work items may result in duplicate shipment, duplicated bills or charges, or duplicated refunds.

To eliminate such redundant work, it is beneficial to resolve all but one of a set of duplicates, identifying in the duplicate work item the remaining open work item that will be processed to normal completion.

The status value Resolved-Duplicate is often used for work items identified as duplicates. In each duplicate, the standard property Work-.pyDuplicateID is available so users can reference the "original" to be processed to completion.

work item, work item status

Definitions