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About Correspondence rules

C-316 PRPC includes more than 20 sets of standard correspondence rules that you can use in your application, or copy and modify. In many cases, the same content is available in multiple correspondence types. Use the Records Explorer to list all the correspondence rules available to you.

Standard correspondence rules that apply to the Work- class include:

Name

Type

Purpose

More

AcknowledgeSample Email Sample email message notifying an originator of a work item created that involves them. originator
AcknowledgeSample PhoneText Sample phone text message notifying an originator of a work item created that involves them. originator
AcknowledgeSample Mail Sample letter notifying an originator of a work item created that involves them. originator
NewAssignment Email Email message notifies assignee of newly created assignment.  
PromptSample Mail Sample mail correspondence containing a user prompt.  
ResolutionSample Email Email message notifying a party that a work item is resolved. resolution
ResolutionSample Mail Letter notifying a party that a work object is resolved. resolution
ResolutionSample Phone Text Phone text message notifying a party that a work item has been resolved. resolution

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