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Completing the Work Group tab
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Complete the Work Group tab to identify the manager or supervisor and contacts of this work group and a workbasket for assignments routed to the group.

Routing tasks and notification tasks can use the information on this tab.

Field

Description
Settings  
Manager

SmartPromptEnter the Operator ID of the manager of this group.

Default Workbasket

SmartPromptIdentify a workbasket associated with this work group. The standard routing activity Work-.ToDefaultWorkbasket uses this value to locate a workbasket, based on the work group associated with the current operator. (No other standard rules depend on this field.)

If your application uses the Work-.ToDefaultWorkbasket routing activity, enter the same workbasket name on the Work Settings tab of at least one Operator ID instance for an operator who belongs to the work group. This allows the GetNextWork processing to include this workbasket when searching for assignments. See Maximizing user productivity with GetNextWork.

Contacts  
 

SmartPrompt add rowOptional. Enter one or more Operator IDs associated with this work group. These operators need not be members of the work group. This array is not used by any standard rules.

Up About Work Group data instances