Service Request Processor form
Completing the Dequeuing Options tab

Field

Description

Specify how many times the Pega-IntSvcs agent is to attempt to process the service request. Typically, set this value to more than 1 so the agent can try again if the request fails the first time (perhaps a work item was locked, for example).

Select if you want to keep a service request in the queue after the Pega-IntSvcs agent has tried to run the request the number of times specified in the Maximum number field and it fails. Clear if you want to delete failed service requests from the queue.

Requests that fail more than the limit in the Maximum number of
execution attempts field are known as broken queue items. An administrator can review and update these with a report from the > Process and Rules > Tools > Work Admin > Broken Queue Items menu selection.

Select if you want to keep a service request object in the queue after it was successfully processed. In this case, the results of the service request execution are stored with the service request object. Typically, keep the service request objects so the external application can use a different service to call back and retrieve the results.