Related terms
A user or manager with appropriate privileges can transfer an assignment from one worklist or workbasket to another. Transferring is also called reassigning. Three standard local flow actions support transfers:
The Pega-ProCom agent, as it monitors service-level agreements, can also transfer an assignment. For example, the standard service-level agreement named TransferToManager transfers any assignment that is still open at deadline time to the manager of the user's work group.
When you transfer an assignment, the assignment status — property Assign-.pyAssignmentStatus — is normally reset to Unknown. The work item status is unaffected.